• Providing roadside assistance in a safe, professional, and timely manner; • Acknowledging and resolving customer complaints; • Processing inquiries received via phone; • Identifying customer needs and helping customers using specific features; • Analyzing and reporting product malfunctions; • Assisting in training new employees when requested by management; • Updating our internal databases with information about technical issues and useful discussions with customers; • Informing customers about new features and functionalities; • Following up with customers to ensure their technical issues are resolved.

• Atender llamadas de clientes de Claro Perú • Resolver consultas, solicitudes y brindar una atención de calidad • Identificar oportunidades comerciales durante la interacción con el cliente • Cumplir con los indicadores de calidad y productividad establecidos

• Contacto con clientes. • Asesoría y cierre de ventas.

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Provide schedule flexibility once certified • Perform duties from designated workspace