• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Role Description Help Bring Vacation Plans to Life. Our expanding remote team is looking for organized, customer-focused individuals who enjoy assisting others and managing important details. As a Travel Booking Support Representative, you'll play a key role in helping clients navigate the reservation process, coordinating travel arrangements, and ensuring every booking is handled with care and accuracy. This opportunity is perfect for individuals who enjoy communication, problem-solving, and working in a flexible environment where helping clients achieve their travel goals is the priority. - Assist clients with travel reservations, booking requests, and trip-related inquiries - Research vacation packages, accommodations, transportation, cruises, and activities - Help match travelers with options that align with their interests and preferences - Coordinate booking details and support the development of travel itineraries - Provide confirmations, travel schedules, and important trip information - Assist with reservation updates, itinerary changes, and special travel requests - Review booking information to ensure accuracy and completeness - Monitor active reservations and follow up on outstanding items when needed - Maintain organized client records using company systems and digital platforms - Participate in ongoing training, supplier education, and team development programs Qualifications - Strong written and verbal communication skills - Excellent customer service and relationship-building abilities - Highly organized with strong attention to detail - Ability to prioritize tasks and manage multiple responsibilities - Comfortable working with online platforms and technology tools - Professional and solution-oriented mindset - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote position - Flexible scheduling options - Comprehensive training provided - Ongoing mentorship and professional support - Advancement opportunities for motivated team members - Performance-based incentives and recognition - Travel-related discounts and industry perks - Collaborative and encouraging team culture - Access to continuous learning resources

• Inbound first-level support for existing customers • Technical customer support for TV, phone and internet issues • Needs-based product advice and contract optimization • Sales approach in every call