• Atender llamadas de clientes de Claro Perú • Resolver consultas, solicitudes y brindar una atención de calidad • Identificar oportunidades comerciales durante la interacción con el cliente • Cumplir con los indicadores de calidad y productividad establecidos

• Contacto con clientes. • Asesoría y cierre de ventas.

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Provide schedule flexibility once certified • Perform duties from designated workspace

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow