Middle Contact Center Agent – Roadside Assistance
Location
Portugal
Posted
3 days ago
Salary
€17.1K - €20.2K / year
Seniority
Mid Level
Job Description
Middle Contact Center Agent – Roadside Assistance
Volkswagen Group
• Provide timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty • Handle inquiries, explain features, resolve issues, and document solutions • Escalate complex cases as needed • Combine customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time
Job Requirements
- High school diploma or equivalent (mandatory)
- Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (mandatory)
- Availability to work in a shift-based schedule (mandatory)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
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• Providing roadside assistance in a safe, professional and timely manner • Acknowledging and resolving customer complaints • Processing inquiries received via phone • Identifying customer needs and helping customers using specific features • Analysing and reporting product malfunctions • Assisting in training new employees when requested by management • Updating our internal databases with information about technical issues and useful discussions with customers • Informing customers about new features and functionalities • Following up with customers to ensure their technical issues are resolved
• Providing roadside assistance in a safe, professional, and timely manner; • Acknowledging and resolving customer complaints; • Processing inquiries received via phone; • Identifying customer needs and helping customers using specific features; • Analyzing and reporting product malfunctions; • Assisting in training new employees when requested by management; • Updating our internal databases with information about technical issues and useful discussions with customers; • Informing customers about new features and functionalities; • Following up with customers to ensure their technical issues are resolved.
• Atender llamadas de clientes de Claro Perú • Resolver consultas, solicitudes y brindar una atención de calidad • Identificar oportunidades comerciales durante la interacción con el cliente • Cumplir con los indicadores de calidad y productividad establecidos
• Contacto con clientes. • Asesoría y cierre de ventas.
