• Oversee the full lifecycle of wholesale orders while working cross-functionally across the enterprise. • Act as a key counterpart to Territory Sales Managers. • Exercise strong operational judgement and have a deep understanding of wholesale workflows.

• Own day-to-day payment operations • Own the end-to-end payment operations lifecycle, including transaction monitoring, reconciliation, settlements, refunds, disputes, and exceptions. • Ensure accuracy, timeliness, and appropriate controls across payment flows • Maintain clear operating rhythms (daily, weekly, and monthly) to keep the function disciplined and predictable. • Oversee monitoring of incoming and outgoing transactions to identify errors, anomalies, and potential risk. • Partner with Compliance, Finance, and Customer Support to strengthen controls, identify repeat exception patterns, and reduce recurrence through durable fixes. • Maintain disciplined, well-documented exception resolution, with root-cause analysis and prevention as the standard. • Lead daily, weekly, and monthly reconciliations across payment channels and internal systems. • Investigate discrepancies, drive resolution with the right owners, and implement preventative controls to reduce recurrence. • Partner with Finance on settlement procedures, reporting requirements, and control design. • Identify gaps and failure points in existing workflows, then redesign for clarity, scale, and audit readiness. • Create and maintain process documentation, runbooks, and operating procedures that stand up to scrutiny and survive growth. • Support audits, partner reviews, and internal testing with strong evidence trails and clean operational execution. • Serve as an escalation point for complex payment issues impacting customers. • Ensure payment-related inquiries are handled promptly, clearly, and with a high bar for accuracy and professionalism. • Partner with Customer Support to improve tooling, macros, and workflows that reduce repeat issues and customer frustration. • Build and maintain reporting on volume, trends, exception rates, reversals, and operational performance. • Use data to surface risks, prioritize fixes, and inform product and operational decisions. • Provide leadership with clear, regular visibility into payment operations health and readiness. • Partner with Product and Engineering on new payment features, launches, and system enhancements, bringing an operator’s perspective to requirements and testing. • Lead operational rollout plans for new capabilities, including training, documentation, controls, and monitoring.

• Partner closely with R1 Customer Executives and physician leadership to align operational objectives with practice financial and strategic goals • Serve as a trusted advisor and thought leader to physician executives, practice administrators, and health system leadership • Own all management decisions related to daily physician RCM operations within assigned portfolios • Drive operational excellence across professional billing, charge capture, AR, and denials management • Lead large, multi‑layered teams including Senior Directors, ensuring strong leadership development and continuity • Establish a culture of accountability, performance transparency, and continuous improvement • Build strong partnerships with physician groups to support practice growth, provider satisfaction, and long‑term engagement

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance. • Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar. • Responds promptly and professionally to researcher and editor inquiries via ticketing software, ensuring best-in-class customer service for internal and external customers. • Maintains accurate records to support internal reporting; provides ad hoc support with pulling data and using basic Excel tools (e.g., filters, pivot tables) as needed, with support from team members. • Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials. • Supports cross-functional projects as needed.