• Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States • Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary • Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan • Diagnose electrical and/or mechanical defects on buses and repair as needed • Troubleshoot supplier issues and facilitate resolution • Perform and document failure analysis using field reports, photos as well as failed material analysis • Act as liaison between customer and factory for resolution of difficult product issues • Order ship short parts or broken/failed parts as needed to put bus in service • Assist customer in ordering warranty or replacement parts as needed • Recommend and authorize warranty repairs or policy adjustments as needed • Provide driver and mechanic orientations for GILLIG buses • Communicate plans with customers to resolve issues with repair process or field campaigns as required • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

• Assist viewers through phone and/or chat regarding different queries • Provide account and application support to viewers namely with regard to software functionality • Provide technical support and troubleshoot system configurations and network settings • Provide accurate and real-time responses to the viewer’s inquiries.

• Answer incoming communications from customers  • Conduct research to provide answers for customers to resolve their issues • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. • Provide accurate, valid, and complete information by using the right tools, methods, and processes.  • Ensure a high level of partner service and a positive partner experience

• Provide timely and professional support to Swedish-speaking customers • Resolve product or service issues accurately and efficiently • Handle orders, forms, applications, and requests • Communicate and coordinate with team members and departments • Assess customer needs and deliver personalized solutions