• Follow our routine and procedures • Learn & execute our scripts • Answer inbound and make outbound calls for booking and scheduling appointments • Ensure consistent delivery of high-quality customer service

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization. • Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications. • Be a da Vinci® Surgery resource across all primary surgical specialties. • Help regional Sales and Marketing events that create system awareness and procedure adoption. • Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised. • Drive continuous expansion of the user base by working with KOLs. • Drive the sales of instruments and accessories. • Mentor new team members to become high performance members of the clinical sales team. • Dependably manage administrative tasks, sales activities, submission of expense reports, etc.

• Manage the full sales cycle including prospecting and outreach to new customers, product demos, product trials, and strategic negotiations with customers and channel partners • Maintain a thorough understanding of Rhombus’ products as new hardware and features are released • Grow and maintain close relationships with Channel Managers and Channel Partners within a territory • Consistently exceed quarterly sales quota and maintain pipeline to support selling over quota • Provide feedback to Rhombus’ hardware, engineering, and development teams

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. • Build and maintain trusted executive relationships through regular in-person engagement and consultative selling. • Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning. • Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI. • Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities. • Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework. • Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.