• Build and maintain the forecast accuracy tracking model — capturing submitted forecast vs. actual closed-won by segment, product, rep cohort, and period — producing regular accuracy reports with root-cause analysis and historical pattern analysis to identify where accuracy breaks down and what deal-level signals are most predictive of close. • Build and maintain the forecasting input quality dashboard: tracking forecast submission completeness, required field adherence, and category distribution (commit / upside / pipeline) by segment and rep. • Support the KPI reporting deliverables for the CS Operations function, including Product Penetration, Market Basket, Customer 360, and At-Risk reporting — ensuring data accuracy, consistent metric definitions, and on-time delivery. • Build and maintain health score distribution reporting and CSM productivity metrics — tracking health score trends, coverage gaps, and the correlation between health score signals and renewal outcomes. • Build and maintain sales productivity reporting: quota attainment by segment and rep tenure, ramp curves, win rates by segment and deal size, average sales cycle, average contract value, and pipeline-to-close conversion by stage. • Support capacity and coverage model maintenance — providing headcount, ramp, and productivity data inputs that the Director of Revenue Operations uses for AOP planning and in-year reforecasting. • Partner with RevOps systems and data teams to identify and escalate data quality issues, broken CRM workflows, and reporting discrepancies; support data reconciliation between Salesforce, CS platforms, BI tools, and Finance on a defined cadence; and maintain clear documentation of report definitions, metric logic, data sources, and refresh cadences to ensure every number is auditable. • Support board and executive reporting packages by assembling data, building supporting analyses (win/loss, discounting patterns, churn cohort, segment whitespace, pipeline source), and creating clean exhibits that feed the executive narrative. • Support annual planning and quota-setting by providing historical performance data, productivity benchmarks, and segment-level analysis to inform capacity model assumptions; build ad-hoc analyses for Sales, CS, and Finance leadership with fast turnaround, documented methodology, and honest assessment of data limitations; and proactively bring recommendations for reporting improvements and new metric frameworks to the Director of Revenue Operations.

Role Description The Head of Revenue Intelligence is a strategic thinker with advanced analytical, statistical, and data modeling skills. In this role, you will partner with the leaders across the Revenue organization to translate raw data into high-impact, actionable business strategy. Responsibilities will include: - Defining and owning the core business metrics. - Driving the revenue data model roadmap. - Establishing an experimentation and measurement strategy for sales motions. - Building dynamic, source-of-truth reporting for real-time visibility into KPI pacing, territory-level execution, and foundational pipeline health. - Driving cross-functional alignment between data warehouse teams, business intelligence, and commercial leaders. As the Head of Revenue Intelligence, you are deeply curious, results-oriented, and possess a strong ability to extract narrative insights from messy, disparate datasets. You will: - Translate complex cohort analysis, geo-territory dynamics, or behavioral metrics into simple, strategic recommendations for executive leadership. - Write advanced SQL or build complex financial models while maintaining a macro view for designing a multi-quarter data roadmap. - Prove or disprove business hypotheses through data and optimize the unit economics of the business. - Build a culture of data-driven experimentation across the customer lifecycle. Qualifications - 7+ years of experience in sales analytics, revenue intelligence, business intelligence, or corporate data analytics; leadership or team management experience preferred. - Expert proficiency in SQL and data visualization tools (Looker preferred) with a proven track record of designing executive-facing dashboards. - Proven experience designing complex data visualization models tracking business performance indicators like enterprise KPI pacing, pipeline coverage, and territory performance metrics. - Strong foundational knowledge of statistical analysis and experimentation methodologies (A/B testing, hypothesis testing, regression analysis). - Demonstrated mastery in translating complex data sets into highly digestible, strategic narratives for non-technical executives. - Proven experience coordinating with backend technical groups (Data Engineers, Warehouse Architects) to build business-ready data assets. - High sense of urgency, precision, and the organizational capacity to handle high-stakes ad-hoc requests alongside long-term strategic analytics roadmaps. Requirements - Define, standardize, and own the core business metrics and KPIs across the Revenue organization. - Build automated executive reporting interfaces that provide visibility into intra-quarter KPI pacing and core sales performance. - Lead deep-dive strategic analytics to uncover hidden performance bottlenecks, expansion opportunities, and pipeline anomalies. - Partner with Data Engineering and BI teams to drive the cross-functional coordination of the corporate revenue data model roadmap. - Develop our sales experimentation framework. - Field, prioritize, and execute high-priority ad-hoc data pulls and data validation requests for executive and board-level reporting. - Act as the analytical gatekeeper, ensuring all commercial dashboards, attribution models, and revenue reports are accurate and reliable. - Translate analytical findings into executive-level presentations, delivering actionable strategic recommendations to company leadership. Benefits - The expected salary range for this role is $200,000.00-$220,000.00. - Salary is just one component of TRR’s total rewards package, which may include a bonus program, incentive pay, and benefits.

• Lead the design and architecture of revenue processes • Collaborate with cross-functional teams to implement processes • Ensure effective implementation and management of revenue operations

Role Description Reporting to the PRMO Senior Revenue Manager, the revenue manager coordinates activities performed by the staff responsible for charge capture, coding, charge entry, insurance follow-up, reimbursement analysis, or other PRMO functions within the assigned clinical area. Responsibilities include: - Monitor performance for staff responsible for appointment scheduling, registration, clinic check-in, and clinic collections. - Develop and prepare/utilize reports to track financial and operational performance across the entire spectrum of the revenue cycle for the assigned clinical area. - Review and recommend changes/updates to the department's charge master(s) to maintain fees at levels that maximize reimbursement. - Review and recommend changes to the department's charge capture documents to facilitate accurate and comprehensive billing in compliance with annual CPT/HCPCS and ICD-10 updates. - Identify revenue cycle problems, research/analyze data to resolve issues, identify and select alternatives to address outstanding issues, and implement solutions for improvement. - Work with financial analysts, physicians, and administrative leadership to educate and train providers and staff about coding and other outstanding revenue cycle issues. - Act as a liaison to management and staff in the designated clinical area, Patient Revenue Management Organization (PRMO); Duke University Health System (DUHS); Duke Health Integrated Practice; and third-party payers on revenue cycle activities for assigned areas. - Continuously research, monitor, provide education and implement payer regulations and guidelines related to revenue management activities of the assigned clinical area. - Coordinate revenue management orientation and educational activities of clinical personnel, including providers and staff about coding and other outstanding revenue cycle issues. - Develop and utilize management models to monitor productivity and quality of staff performance. - Train, direct, and coordinate activities of assigned financial analysts/or other employees. - Perform other related duties incidental to the work described herein. Qualifications - Bachelor’s degree required; Master’s degree preferred. - At least 6+ years of relevant Healthcare experience, preferably in Charge Integrity/Revenue Management. - Coding certification (e.g. CCS, CPC, RHIA, RHIT), HFMA CHFP (Certified Healthcare Professional), CRCR (Certified Revenue Cycle Representative), or BSN RN preferred. - Strong leadership capabilities with demonstrated ability to lead, motivate, and collaborate effectively with Hospital leadership. - Strong oral and written communication skills. - Excellent problem-solving, analytical, and technical troubleshooting skills. - Prioritization skills and ability to manage multiple projects concurrently. - Ability to work on a flexible schedule. - Strong research and documentation skills. - Ability to work independently. - Intermediate to expert in Microsoft Excel, PowerPoint, Teams, Word, Visio, and Outlook. Requirements - Manage revenue cycle-related inquiries. - Monitor & manage from key performance indicators. - Monitor & manage reimbursement changes. - Facilitate revenue cycle collaboration and strategic planning activities. - Coordinate and chair revenue-oriented workgroup activities and meetings. - Manage communications among PRMO, hospitals, and physician practices. - Arrange revenue cycle training activities. - Manage revenue and/or compliance requests. - Develop and manage action plans & timelines. - Identify and recruit appropriate resources. - Develop creative solutions. - Specialize & manage revenue cycle functions and Epic Systems applications. Benefits - Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. - Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. - All members of our community have a responsibility to uphold these values.