• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

Role Description In this role, you'll connect with individuals who have already expressed an interest in creating positive change in their personal and professional lives. Through introductory phone or Zoom conversations, you'll guide individuals through a proven process, introduce educational programs and transformational live events, and help them determine whether this path aligns with their personal and professional goals. You'll receive comprehensive training, proven systems, and ongoing mentorship, allowing you to continue strengthening your communication, leadership, and relationship-building skills while building a flexible business around your lifestyle. Success in this role comes from building genuine relationships, communicating with integrity, and consistently following a structured system. What You'll Do - Connect with individuals who have expressed an interest in creating positive change in their personal and professional lives - Conduct introductory phone and Zoom conversations - Introduce educational programs, online learning, and transformational live events - Guide individuals through a structured process, helping them determine whether this path aligns with their personal and professional goals - Build authentic relationships through ongoing communication and follow-up - Maintain organized communication using proven systems and digital tools - Utilize AI-supported technology to improve efficiency and productivity - Participate in weekly mentorship, leadership development, and professional training - Manage your own schedule and daily activity within a flexible remote environment Qualifications - Experience in education, healthcare, administration, customer service, leadership, banking, project coordination, sales, relationship management, or other people-focused professions is highly valued. - Enjoy meaningful conversations and building genuine connections - Naturally earn trust through authentic communication - Take initiative and follow through on commitments - Are comfortable working independently while following a proven system - Are open to ongoing personal and professional development - Want greater flexibility while continuing to grow professionally - Are looking for a long-term performance-based career path What This Role Offers - A flexible remote structure designed around your lifestyle - A performance-based career path where your results influence your earning potential - Comprehensive onboarding, training, and ongoing mentorship - Continuous leadership and personal development - Education on AI-supported technology and digital business systems - A supportive community focused on growth, collaboration, and continuous learning - The opportunity to strengthen your leadership, communication, and relationship-building skills Compensation This is a performance-based contract opportunity. Compensation is based on individual results, consistency, effort, and level of engagement. The posted compensation range reflects what individuals actively engaged in this role may achieve over time.

• Own the full member lifecycle: welcome call, 90-day onboarding milestones, quarterly touchpoints, health checks, renewal, and ascension • Design and run onboarding calls for every new member, scheduled within days of enrollment • Elevate the systems and SOPs supporting the member experience • Proactively re-engage members who miss events or go quiet — before they disengage further • Facilitate warm introductions between members based on their business and goals • Identify and place upgrade/ascension opportunities (higher membership tiers, 1:1 coaching) in front of members at the right moment, rather than waiting to be asked • Own the renewal conversation and, when needed, the exit interview — finding alternative solutions (downgrades, custom arrangements) before a member leaves • Eventually hire, train, and manage a team of Member Success Advisors who follow the SOPs you build

Role Description The Boardroom already has a member experience infrastructure in place — you're being hired to elevate it and run it with real intention. You'll design and own the full member experience — from the moment someone enrolls through their first 90 days, their ongoing engagement, their renewal, and their upgrade into higher tiers of membership. You are not a customer service manager. This role owns renewal revenue, retention, and ascension revenue — and the way you generate all three is by elevating the member experience. World-class here isn't a vibe — it's measurable: - Members who feel seen before they ask to be - Upgrade opportunities surfaced at the right moment instead of missed - Disengagement caught and reversed weeks before a renewal conversation ever happens You'll have administrative support from day one. Existing team members currently handle pieces of this work and will continue supporting the role as their responsibilities transition to you over time. As you build out a stronger playbook, you will hire and lead a small team of Member Success Advisors who execute what you've designed, while you retain the highest-profile accounts and personally handle every escalation — including exit conversations when a member is considering leaving. What You Will Do - Own the full member lifecycle: welcome call, 90-day onboarding milestones, quarterly touchpoints, health checks, renewal, and ascension - Design and run onboarding calls for every new member, scheduled within days of enrollment - Elevate the systems and SOPs supporting the member experience - Proactively re-engage members who miss events or go quiet — before they disengage further - Facilitate warm introductions between members based on their business and goals - Identify and place upgrade/ascension opportunities (higher membership tiers, 1:1 coaching) in front of members at the right moment, rather than waiting to be asked - Own the renewal conversation and, when needed, the exit interview — finding alternative solutions (downgrades, custom arrangements) before a member leaves - Eventually hire, train, and manage a team of Member Success Advisors who follow the SOPs you build Qualifications - 2+ years in high-touch client success, account management, or membership experience — ideally within a paid membership, high-ticket coaching, or mastermind environment - Exposure to real estate entrepreneurs (wholesalers, flippers, brokers, developers, commercial investors) or experience working closely with founders/business owners scaling a company - A revenue mindset, not a pure service mindset — you see retention and renewal as things you own, not things you hand off - The instinct to solve problems before being asked — you notice when someone's falling out of engagement and go get them - The ability to elevate a process that already exists into something considerably better — you're not waiting for someone to hand you a script - A polished, professional presence suited to working with high-net-worth clientele - Comfort being measured on outcomes (renewal rate, ascension revenue) rather than activity Requirements - You want revenue and sales conversations to be someone else's job - You need everything fully built and scripted before you can perform - You've only worked in low-ticket, transactional customer support - You wait for members to come to you rather than proactively checking in - Real estate or business ownership are worlds you've never been curious about Benefits - Base salary $75,000–$85,000 + monthly performance bonus + commission on membership ascension/upgrades | OTE $150,000–$200,000+ - 401k - Company healthcare plan - Access to Boardroom Mastermind quarterly in-person events and virtual sessions as part of the team - Direct mentorship from Noah Cosby, CRO - Fully remote; anywhere in the United States (quarterly in-person travel required) How to Apply Submit your application and complete all screening questions. Incomplete applications will not be reviewed. Qualified applicants will be contacted by the recruiting team regarding next steps.