Operations Systems & Reporting Officer
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Operations Systems & Reporting Officer
Offshore Talent
Role Description This role owns the accuracy of the company's inventory data and the reporting that management runs the business on. The Inventory / Reporting Officer maintains operating platforms, prepares and consolidates data across every operations area, and generates the reporting that keeps internal and external stakeholders informed. The role sits at the centre of the operations data flow. Where other operations roles are across a platform or a data set as users, this role owns the administration, the data integrity, and the reporting output. It is an analytical role built for someone who is accurate, proactive, and keen to grow into broader operations responsibility over time. Outcomes That Define Success - Inventory records in the ERP are accurate, current, and reconciled against the warehouse platform. - Operating platforms and databases are well administered, maintained, and reliable. - Data across all operations areas is clean, consistent, and prepared in line with the Operations Scorecard. - Reporting for internal and external stakeholders is produced on schedule and trusted by management. - Operational health and quality reporting gives the team clear, timely visibility of performance. Duties and Responsibilities The role covers four areas. Indicative time split shown for each. Inventory (approx. 20%) - Maintain accurate stock records and manage inventory data in the ERP. - Conduct regular stock counts and investigate and reconcile variances. - Set up new products correctly across the platforms. Platform and Systems Administration (approx. 25%) - Own the administration and maintenance of the ERP as the core operating platform. - Administer and maintain the demand planning platform, ensuring data feeds and settings stay accurate. - Administer and maintain the warehouse platform in coordination with the 3PL provider. - Administer and maintain the QMS suite of databases, including Quality Incidents, the Risk Database, Product Compliance, and the Contract Database. - Administer other business systems as required. - Validate data accuracy, track changes, and safeguard overall data integrity across all systems. Data Preparation (approx. 20%) - Collect, consolidate, and prepare data across all operations areas, in line with the Operations Scorecard: - Customer Service, Purchasing, and Demand Planning data. - QMS data, including Quality Incidents, the Risk Database, Product Compliance, and the Contract Database. - Finance data, mainly service provider invoices, to build an understanding of costs. - Coordinate with the relevant owners to obtain the inputs needed for reporting. Reporting (approx. 35%) - Generate and maintain the reporting suite across four areas: - Internal reports, including the monthly report for the Operations Department. - External SLA reports for customers, suppliers (SIFOT), and service providers (DIFOT). - Operational health reports, including sales team forecasts, service provider dashboard review, and sales order and purchase order review. - QMS reports, covering quality incidents, risk, product compliance, and contracts. - Develop and improve reporting tools, using formulas and automation to lift accuracy and efficiency. - Provide actionable insights and recommendations from the data, driving continuous improvement. Knowledge, Skills and Experience Essential - A minimum of two years of experience in data mining, data manipulation, analysis, and reporting. - Experience with a Western (Australian, New Zealand, UK, or American) business. - Strong analytical and problem-solving skills with meticulous attention to detail. - Sound understanding of inventory control principles. - Confident building and maintaining reports, including complex formulas and automation. - Clear written and verbal English. - Self-directed, organised, and able to work across time zones. Desirable - A Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Purchasing, or a related engineering or management field. - Relevant experience in supply chain and planning. - Exposure to ERP, demand planning, warehouse management, or similar logistics platforms. - Chemical, industrial, or distribution industry experience. - Interest in progressing into a broader operations or supply chain role. Working Style and Behaviours You have a strong drive for results and the enthusiasm to get things done. You work accurately and independently, and you generate high-quality, reliable reports. You are proactive and innovative in solving problems efficiently. You communicate ideas clearly, build collaborative relationships across teams, and work effectively with people at any level. Working Conditions - This is a 100% remote, work-from-home role. - You must reside within Greater Metro Manila to attend team events. - Working hours are 7:00 AM to 4:00 PM PHT, aligned to Australian business hours. - Remuneration to be confirmed during the recruitment process, plus HMO from day one.
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