• Act as primary day-to-day liaison between clients and internal creative teams • Manage projects, including scheduling, estimating, obtaining job detail information and job tracking • Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status • Assemble appropriate resources/departments required to successfully implement the client's projects • Enter and track a high volume of data-related work components and updates to the client project tracking system • Effectively manage multiple timelines and projects at various stages of a project life cycle • Peer Proof creative to ensure the accuracy of specifications • Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations • Demonstrate understanding in each area of Creative Services • Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed • Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required • Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects • Track and report on quality metrics and strategize with the client to develop customer loyalty • Trains other employees as needed • Perform other related duties and participate in special projects as assigned.

• Drive full lifecycle delivery and management of specialized MedComm projects • Act as the primary, hands-on PM for the team, proactively anticipating needs and managing all daily project operations independently • Develop and actively manage project timelines, risk registers, communication plans, and change logs • Work tightly and collaboratively with Account Services and the Medical team to facilitate project workflows and ensure scientific accuracy • Facilitate monthly billing, analysis, and action in partnership with Account and Finance

• Lead and manage multidisciplinary design reviews across various engineering disciplines • Ensure design packages meet regulatory and client standards • Coordinate design consultants and engineering teams • Manage design review schedules and milestones • Oversee QA/QC processes for design submissions

• Manage and communicate scope, timelines, budgets and objectives in our project management software, ClickUp • Lead and manage communication and relationship growth with our clients and all team members (including contractors) • Design and lead creative brainstorm and ideation sessions for internal project teams • Present ideas to clients, participate in pitching concepts and generating strategies for account growth • Curiosity about the work, the client, the market, and how to make everything 10% better