Title: Client Services Associate Location: New York City, New York, United States Job Description: Job description Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. And your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. Job requirements What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests - Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks - to successful completion - Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team - Where applicable, initiate some project specifics to set the production team /individual project up for success - Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables - Serve as the central point of contact for and liaison between external client contact and internal production staff - Set and fulfill client expectations - Comply with internal regulations, processes and procedures in line with ISO standards - Potentially trouble-shoot problem projects - Understand and abide by individual project instructions and effectively communicate to the production team - Investigate client complaints where applicable - Discuss issues with clients and production staff and creatively problem solve to alleviate issues Who We Are Looking For - Bachelor’s degree - Excellent written and verbal English communication skills - Exceptional problem solving and analytical skills - Customer service and/or project management experience - Strong organizational skills, attention to detail, and the ability to multi-task - Working knowledge of MS Office - Ability to prioritize and schedule tasks and work in a team environment. - Must be willing to learn new things, be open to challenges and thrive on success On-site, Hybrid - New York City, New York, United States Client Services Full-time, Permanent All done! 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Role Description As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: - Prepares instruments, equipment, and supplies adhering to principles of sterile techniques utilizing technical knowledge. - Responsible for proper care and handling of instruments. - Assists the clinical staff by performing assistive/advocacy services in caring for the patient. ESSENTIAL FUNCTIONS: - Follows policies, protocols, techniques, and manufacturer’s guidelines when reprocessing and assembling and maintaining specialized instruments and equipment utilized in the operating room and patient care area. - Responsible for proper care of instruments and equipment, ensuring utilization is in accordance with manufacturers’ guidelines. - Initiates and/or participates in quality assurance and continuous quality monitoring and utilizes results to initiate/recommend changes as indicated. - Documents required information and maintains records for instruments and equipment. - Undertakes continuous education and trains in all areas of sterile processing, including decontamination, cleaning, assembly, wrapping, sterilization, and storage processes within all set professional standards and regulations. - Identifies, picks, distributes supplies and stock items, including equipment requests and delivers to appropriate areas. - Monitors stock levels and assists in maintaining inventory levels in sterile processing. - Responsible for providing biological and chemical test solutions to ensure quality and consistency for decontamination of instruments and medical equipment. - Other duties as assigned. Qualifications - High School diploma or equivalent and 1 year of experience or completion of REOC Sterile Processing Training Program required. - Or equivalent combination of education and experience. - Previous operating room or medical/surgical experience in a health care facility preferred. Requirements - Acceptable communication skills required. - Understand verbal and written instructions required. Licenses and Certifications - If hired on or after January 1, 2014, candidate must pass a nationally accredited central service exam for central service technicians; and hold and maintain one of the following credentials administered by a nationally accredited central service technician credentialing organization: - CRCST - Certified and Registered Central Service Technician within 1-1/2 years required. - CSPDT - Certified Sterile Processing and Distribution Tech within 1-1/2 years required. - A substantially equivalent credential within 1-1/2 years required. Compensation - Compensation Range: $25.00 - $33.75. - The referenced pay range represents the minimum and maximum compensation for this job. - Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Role Description This position is responsible for providing client service to our partners, intermediaries, and plan sponsors. The Account Executive will develop and maintain a thorough understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Account Executive delivers exceptional service by taking ownership of client issues, providing subject matter expertise on day-to-day activities, and providing value-added consulting resulting in high levels of client satisfaction and plan retention. - Develop a thorough understanding of our business, products, and services. - Consistently deliver a high level of proactive client service in a professional manner. - Develop effective working relationships with team and internal departments to deliver effective service for our clients. - Provide thorough, high-quality research, problem solving, and issue resolution. - Weigh client perspective and business needs when addressing issues and identifying potential solutions. - Successfully identify, record, monitor, and close items for assigned clients. - Ensure inquiries and issues are resolved and service levels are met. - Provide clients and advisors clear and concise communication regarding services, execution, and resolution throughout the service cycle. - Help drive increases in client retention by reacting appropriately to client communications and activities. - Achieve individual and team goals for service levels, growth, and retention for assigned book of business. - Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. - Respond to inquiries on the status of plan activity (compliance testing, quarterly statements, RMDs, etc.). - Produce, analyze, and distribute reporting on a regular basis to achieve individual and team goals. - Support the sales team in their efforts to attain more business. Provide references as requested. - Perform other duties and participate in special projects as assigned. Qualifications - Bachelor’s degree or equivalent work experience. - Demonstrated ability to perform in a fast-paced service environment. - 1-3 years direct client experience in financial services preferred. - Strong written and verbal communication skills. - The ability to communicate effectively (clear, concise, and professionally) with all levels within the Ascensus organization and with our client base. - Proficiency in MS Office software applications, specifically Word and Excel. - Strong analytical and problem resolution skills. - Ability to work in a team environment to ensure common goal of providing exceptional client service. - Ability to adapt to changing environment and shifting priorities as relates to business needs of organization and the client. - Ability to work well under pressure with multiple priorities and deadlines. - Sound business judgment in determining what issues need to be elevated to appropriate level of authority. - Ability to work overtime to meet the needs of the business unit. Company Description Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Role Description Are you passionate about helping people, building meaningful relationships, and delivering exceptional service experiences? We are expanding our remote team and seeking motivated, service-driven individuals to join us as Client-Focused Travel Advisors. In this role, you will work directly with clients to understand their travel goals, explore vacation options, and support the coordination of personalized travel experiences from beginning to end. You will act as a reliable point of contact throughout the planning process, helping clients feel informed, supported, and confident in their travel decisions. From relaxing beach resorts and cruise vacations to family holidays, group trips, and international getaways, you will play a key role in creating smooth, enjoyable, and memorable travel experiences tailored to each client. No prior industry experience is required. We provide full training, mentorship, and ongoing support to help you succeed and grow in the role. Key Responsibilities - Build and maintain strong client relationships based on trust and understanding - Learn client travel preferences, goals, and budget considerations - Research destinations, resorts, cruises, tours, and vacation packages - Recommend personalized travel options aligned with client needs - Assist with coordinating travel arrangements including hotels, transportation, activities, and excursions - Communicate with clients through phone, email, and digital platforms - Manage reservation requests, confirmations, and itinerary updates - Collaborate with travel suppliers and partners to finalize bookings - Maintain accurate and organized client records and travel details - Stay updated on destination trends, supplier offerings, and promotions - Provide consistent, high-quality service throughout the entire booking journey Qualifications - Interest in customer service, account management, hospitality, travel, or sales - Strong communication and interpersonal skills - Ability to build rapport and maintain positive client relationships - Excellent organizational skills and attention to detail - Ability to manage multiple tasks in a remote environment - Comfortable using computers and online communication tools - Self-motivated, dependable, and eager to learn - Strong problem-solving and follow-through skills - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region Benefits - Fully remote work opportunity - Flexible scheduling based on your availability - Comprehensive onboarding and structured training program - Ongoing mentorship and professional development support - Access to travel supplier partnerships and booking tools - Travel incentives, discounts, and industry perks - Opportunities for career advancement and leadership growth - Supportive and collaborative virtual team environment - Valuable experience in client engagement, travel coordination, and account management