Role Description Roughly 70% of the job is managing agents, 30% managing people. On the agent side you run a fleet to ship features, design the workflows they run in, make the architecture calls, and review their output. On the people side you coach and manage a distributed team, and act as a sharp technical partner to the CTO. It's built for an EM or tech lead manager who wants to get more hands-on, not less. If management pulled you away from building, agents put you back in it while the team keeps scaling. Responsibilities - Run a fleet of agents to build, research, and ship in production. - Design the agent workflows the team builds in, and keep improving them. - Own architecture and code quality, including what the agents produce. - Partner with the CTO to reimagine the software stack for the agentic world. - Own delivery: what ships, when, and how good it is. - Coach and grow the engineers on the team. - Keep a distributed team across the Americas and Europe shipping. Qualifications - You already run 10+ agents to build and research, daily. - You've managed engineers as an EM or tech lead manager, and want to get more hands-on. - You're a sharp engineer, not a manager who stopped coding. - You dive into the details and drive the business outcomes. - You coach engineers well and people want to work for you. - You've managed a distributed team across time zones. Nice to Have - Vertical SaaS, logistics, or billing. - Real-time or high-reliability systems: dispatch, telephony, payments. - Built agent workflows into a production product. - TypeScript/Node and Postgres. Our stack. - Early-stage startup experience.

Role Description Working with the SVP Professional Services, the Forward Deployed Engineer (FDE) embeds directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical, customer-facing architect who ensures successful implementation, deep product adoption, and proactive churn prevention by maximizing the platform's value within the client's unique technical ecosystem. Key Responsibilities - Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value, seamless integration, and long-term platform stability. - Operate within Specialized Renewal "SWAT" Teams: - Conduct proactive system health checks, complex configuration tune-ups, and architectural optimizations for at-risk accounts or those with upcoming renewals, ensuring the platform runs at peak efficiency. - Enable Executive Sponsorship Programs: - Equip internal executive sponsors with deep technical insights, architecture roadmaps, and telemetry data to facilitate high-level, peer-to-peer alignment and unblock technical escalations. - Drive Value Realization: - Map technical milestones and system outputs directly to the customer's original business success criteria, providing concrete data and technical narratives for Quarterly Business Reviews (QBRs). - Leverage Customer Success Telemetry: - Continuously monitor real-time system performance, API error rates, and usage telemetry to proactively identify, troubleshoot, and resolve technical bottlenecks before they impact the customer experience or escalate into churn risks. - Deliver Continuous Enablement and Training: - Act as the ultimate subject matter expert to the client's engineering and operations teams, providing targeted "train-the-trainer" sessions, custom technical documentation, and best practices to mitigate knowledge loss resulting from client staff turnover. - Collaborate closely with internal Product and Engineering teams, routing customer feedback, edge-case requirements, and integration challenges directly into the product development lifecycle. - Serve as the primary escalation point for complex, high-stakes technical issues that fall outside standard support workflows, ensuring rapid resolution and maintaining customer trust. - Take initiative and ownership across engagements, demonstrating accountability and a strong propensity toward change and process improvement. - Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards. Requirements While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Company Description

• Collaborative design and development of software solutions that meet business objectives • System requirement analysis and application customization • Assisting with software updates • Mentoring junior engineers and ensuring quality with Quality Assurance • Providing technical leadership on routine projects • Conducting training for application users

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers. We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. This position will need to be located in the US on PST timezone As part of the Revenue Team, you’ll work closely with customers, the sales team, the product team, the engineering team and the support team to ensure a seamless and delightful Runpod experience. Your role will focus on providing technical insights, resolving challenges, and building trust with customers. Our team is dedicated to delivering exceptional solutions and fostering collaboration across functions to make the platform as smooth and efficient as possible. This Forward Deployed Engineer will support the growth of our cloud platform. This role ensures customers experience seamless operations, addressing technical challenges, guiding onboarding, and collaborating with engineering and sales teams. Ideal candidates combine technical expertise with strong communication skills to enhance customer satisfaction and improve our platform. You’ll play a key role in solving technical challenges, shaping the customer experience, and driving product improvements. By building strong customer relationships and collaborating across teams, your contributions will directly enhance operational efficiency, customer satisfaction, and the success of Runpod. Responsibilities: - Participate in sales meetings with customers, explain Runpod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers. - Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services. - Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds. - Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback. - Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues. - Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements. - Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams. Requirements: - Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience. - 3+ years of professional experience in software development. - Strong problem-solving skills and ability to work in a collaborative environment. - Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems. - Excellent communication skills and attention to detail. - Located in US in the PST region - Successful completion of a background check. Preferred: - Strong technical skills, including proficiency in Python (Django, Flask, PyTorch), JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development. - Knowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), NoSQL databases (MongoDB), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, HTTP/HTTPS, SSH, and DNS. - Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms. - Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces. What You’ll Receive: - The competitive base pay for this position ranges from 100,000- 180,000 usd .This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location - Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. - Flexible PTO- take the time you need to recharge - Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication - Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. - $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas