Role Description Your future role at a glance - Location: Remote - Department: Ascension Contact Center - Schedule: Day Shift | Full Time - Salary: $54,307-$75,701 per year How you'll make an impact in this role: - Facilitate training and provide hands-on support, including New Hire Training, advanced skill development, and ongoing upskilling programs. - Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure Care Navigators have the required knowledge. - Handle phone calls (up to 40% time) to maintain current knowledge of system changes, workflows, and best practices. - Provide performance reports and insights on new hires and training challenges to Market Managers and Supervisors. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. - 2 years of leadership or management experience preferred. Requirements - One or more years working in a training or teaching environment. - Strong facilitation skills with the ability to engage and motivate learners. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Role Description As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients & their families. - Obtain/verify all required patient and insurance information and enter the information into the registration system in an accurate manner. - Schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures. - Greet patients professionally over the telephone and respond effectively to patients and their families. Qualifications - High school graduate or GED. - 6 months to 1 year Customer Service experience required, usually achieved by previously working with the public with minimal supervision. - Proficient in typing, Windows, and experience with multiple computer systems. - Strong internal speed is highly preferred. - High school graduate or GED; Associate Degree preferred. - A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role. - Proficient in typing, Windows, and experience with multiple computer systems. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Role Description The Contact Center Supervisor I (CCS I) provides leadership, coaching, development, and support to their team of Healthcare Service Representatives (HSRs) to attain Contact Center service and performance goals. - This position is responsible for identifying training and performance needs. - Monitoring phone and work queue performance. - Developing action plans for improving and sustaining team performance. - Participating and completing special projects as assigned. - Partnering with the Workforce Management Team to ensure effective resource planning to maximize productivity of their team. - Working closely with clinic partners and serving as an escalation point for providers and clinical staff. - Ensuring that Corporate and Contact Center policies are followed. - Helping to identify and execute changes in policy and procedures. - Setting the example of living the Kelsey-Seybold values of quality and care. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - 2+ years of equivalent work experience. - 2+ years of supervisory experience in a contact center environment (or equivalent experience). - 1+ years of experience as a Team Lead or Coordinator in Kelsey-Seybold Contact Center. - Experience using Microsoft Excel, Microsoft Power Point, Microsoft Word. - Proven knowledge and experience with Contact Center technologies including Call Routing and Workforce Management systems. Requirements - 3+ years of supervisory experience in a Health care related contact center or 1+ years of supervisory experience in Kelsey-Seybold Contact Center (preferred). - Experience and knowledge of Cisco (preferred). - Experience and knowledge of Calabrio Workforce Management system (preferred). - Fluent in conversational Spanish (preferred). - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

• Administers Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and other enterprise communication platforms. • Provides advanced Tier II/III support for unified communications and related infrastructure. • Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies. • Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and improve enterprise communication services. • Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to resolution. • Creates and maintains accurate technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity.