• Schedule and confirm patient appointments using the clinics cloud-based system • Answer and return patient calls, emails, and messages in a timely manner • Communicate with patients in both English and Spanish • Update and maintain accurate patient records in the system • Coordinate provider schedules and ensure accurate appointment entries • Provide general administrative support as needed

• Schedule and confirm patient appointments using the clinic's cloud-based system • Answer and return patient calls, emails, and messages in a timely manner • Communicate with patients in both English and Spanish • Update and maintain accurate patient records in the system • Coordinate provider schedules and ensure accurate appointment entries • Provide general administrative support as needed

• The management of the assigned projects and/or cases. • Adherence to the general company processes • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • Document each activity in program specific database. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Participate in training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments

• Ministrar aulas de inglês individuais e em grupo, quando necessário. • Preparar materiais e recursos para as aulas. • Atualizar o banco de dados com informações sobre aulas e desempenho dos alunos. • Corrigir atividades nos cadernos online. • Apoiar a equipe pedagógica nas demandas do dia a dia.