• The management of the assigned projects and/or cases. • Adherence to the general company processes • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • Document each activity in program specific database. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Participate in training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments

• Ministrar aulas de inglês individuais e em grupo, quando necessário. • Preparar materiais e recursos para as aulas. • Atualizar o banco de dados com informações sobre aulas e desempenho dos alunos. • Corrigir atividades nos cadernos online. • Apoiar a equipe pedagógica nas demandas do dia a dia.

• Perform patient enrolment activities and complete required follow-ups, according to program protocols and applicable departmental procedures. • Provide medical support to patients and healthcare providers, including but not limited to prescription coordination and providing education on disease, product, administration, and side effect management. • Provide telephone support including inbound and outbound maintenance, support, and adherence calls as needed. • Respond to clinical inquiries from patients and healthcare providers received via telephone or web-based platforms based on information provided as part of the program materials. • Provide information on program services to patients and healthcare providers as needed. • Prepare for and attend extensive, specialized training sessions for specific therapies as required. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Report Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. • Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations and alternative funding searches as required. • Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise. • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients. • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services. • Collaborates and participates in PSP team and client meetings as necessary. • Participate in ongoing internal and/or external continuing education activities. • Participate in development of training material and programs for new PSP team members. • Provide ad-hoc support to multiple programs, teams, and departments. • Foster and promote a spirit of teamwork while working with internal patient support teams. • Provide additional support with other duties or projects as requested by PSP Management.

• Lead and coach the Demand Department team • Monitor department productivity and quality • Conduct performance reviews and coaching sessions • Improve workflows and operational efficiency • Review KPIs and reporting • Partner with firm leadership on department initiatives • Ensure timely demand preparation and case progression • Resolve escalated client or operational issues • Support hiring, onboarding, and employee development • Foster a culture of accountability and excellence