• Ministrar aulas de inglês individuais e em grupo, quando necessário. • Preparar materiais e recursos para as aulas. • Atualizar o banco de dados com informações sobre aulas e desempenho dos alunos. • Corrigir atividades nos cadernos online. • Apoiar a equipe pedagógica nas demandas do dia a dia.

• Perform patient enrolment activities and complete required follow-ups, according to program protocols and applicable departmental procedures. • Provide medical support to patients and healthcare providers, including but not limited to prescription coordination and providing education on disease, product, administration, and side effect management. • Provide telephone support including inbound and outbound maintenance, support, and adherence calls as needed. • Respond to clinical inquiries from patients and healthcare providers received via telephone or web-based platforms based on information provided as part of the program materials. • Provide information on program services to patients and healthcare providers as needed. • Prepare for and attend extensive, specialized training sessions for specific therapies as required. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Report Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. • Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations and alternative funding searches as required. • Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise. • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients. • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services. • Collaborates and participates in PSP team and client meetings as necessary. • Participate in ongoing internal and/or external continuing education activities. • Participate in development of training material and programs for new PSP team members. • Provide ad-hoc support to multiple programs, teams, and departments. • Foster and promote a spirit of teamwork while working with internal patient support teams. • Provide additional support with other duties or projects as requested by PSP Management.

• Lead and coach the Demand Department team • Monitor department productivity and quality • Conduct performance reviews and coaching sessions • Improve workflows and operational efficiency • Review KPIs and reporting • Partner with firm leadership on department initiatives • Ensure timely demand preparation and case progression • Resolve escalated client or operational issues • Support hiring, onboarding, and employee development • Foster a culture of accountability and excellence

Title: Bilingual Information Specialist (English/Spanish) (REMOTE) Location: USA Job Description: Virtual• Koniag Tech and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Bilingual Information Specialist (English/Spanish) to support KPS and our government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Professional Services, LLC, is seeking a Bilingual English Spanish Information Specialist to answer information requests from the public related to minority health, health disparities, health equity, cultural competency, and related public health topics. The position supports the mission of the U.S. Department of Health and Human Services (HHS), Office of Minority Health (OMH), by ensuring that researchers, policymakers, healthcare professionals, community organizations, and the public have timely access to authoritative and evidence-based information. The Information Specialist manages a dedicated toll-free number and email inbox on behalf of OMH and responds to inquiries from the public, media, and members of Congress. They utilize the US government’s largest digital library collection on minority health topics. The web-based knowledge center provides expert research, reference, literature review, and information management services that support OMH initiatives, communications, policy development, and evidence-based decision-making. The position also manages library subscriptions, maintains vendor relationships, supports records management and copyright compliance, and contributes to outreach and technical assistance activities. The position operates within a federally regulated environment and requires adherence to federal records management, accessibility, privacy, information security, and plain language requirements. The prospective team member must have analytical and problem-solving skills, be resourceful and able to work independently and collaboratively to advance ongoing and emerging tasks and projects, while also maintaining patience and adaptability in a fast-paced environment. Essential Functions, Responsibilities & Duties may include, but are not limited to: - Respond to customer inquiries in English and Spanish on health disparities and minority health-related topics using federal and state databases, the OMH catalog, and other resources. - Conduct tailored funding searches using Candid as well as federal, state, and local resources to assist eligible organizations in the health disparities and minority health fields. - Conduct complex literature searches using online databases, library catalogs, federal resources, academic repositories, and public health information systems. - Retrieve and disseminate health statistics from federal, state, local, and private data sources. - Provide customized research support and information summaries. - Conduct literature reviews and prepare summaries identifying key themes, findings, trends, and evidence. - Maintain automated systems for managing inquiries, tracking requests, and documenting responses. - Prepare monthly, annual, and ad hoc reports related to inquiries, research requests, and collection activities. Work Experience, Knowledge, Skills & Abilities: - Master’s degree in Library Science, Library and Information Science, Information Studies, or a related field from an accredited institution. - Ability to obtain a valid U.S. Government PUBLIC TRUST security clearance - Fluent in Spanish - 1 year of related experience preferred. Desired Qualifications: - Experience supporting public health, healthcare, academic, research, or government organizations. - Experience conducting tailored funding searches. - Customer service experience. Security Requirement: - Ability to obtain a Public Trust Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Job Details Job Family Client Techncial Support and Training Pay Type Hourly