Role Description This is a remote position. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday, with possibility of covering UK and US shifts as required. Public Holidays may also be on-call, as required. As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays. Key Responsibilities - Provide first and second-level IT support via phone, email, and remote tools - Troubleshoot and resolve technical issues, escalating complex cases when required - Monitor and support cloud infrastructure, backups, and system performance - Assist with basic network configurations (VPNs, VLANs, routing) - Support telephony systems and IT equipment deployments - Perform system updates, patching, and basic security monitoring - Maintain clear documentation and contribute to process improvements - Work alongside senior engineers on projects and ongoing learning initiatives Qualifications - 1–3 years’ experience in an MSP or IT support environment is strictly required - Relevant IT qualification or hands-on support experience - Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments - Strong communication and customer service skills - Eagerness to learn, problem-solve, and work in a fast-paced environment - Ability to work independently and as part of a team - Flexible availability for rotating shifts, weekends, and public holidays Requirements - First and second-level technical support experience - Problem-solving and analytical thinking - Time management and organisational skills - Basic cloud platform exposure (monitoring, backups, infrastructure support) - Familiarity with remote support tools - Documentation and process-following skills - Team collaboration and adaptability in a fast-paced environment Nice to Have (Not Non-Negotiable) - Knowledge of VLANs, VPNs, routing, and firewalls - Experience with virtualization (VMware, Hyper-V) - Exposure to Linux environments - Relevant IT certifications (CompTIA, Microsoft, Cisco) Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. - Discipline and commitment to set working hours (strict shift times, not flexible) - Use of time tracking software during work hours - Active participation in team and client calls with your camera ON - Consistent availability and responsiveness throughout your shift - Treating this as a long-term, full-time job—not a side gig or freelance task Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you. Benefits - Monthly Salary: Php45,000 - Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month - You will be paid extra for overtime and Philippine public holidays - Probation: 6 months and after Probation 10 days annual leave credits, 5 days of sick leave - HMO offered after 6-month probation - Eligible for 13th Month Pay after 30 days - Annual Salary Review - Laptop provided after 30 days - Permanent work-from-home role. You will have to use your own internet. - SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday, with possibility of covering UK and US shifts as required. Public Holidays may also be on-call, as required.