• Supporting state Medicaid agencies, other state agencies, and other healthcare industry clients on program strategy, design, development, and implementation, including project and strategy leadership • Conducting Medicaid or other state program policy strategy development and developing innovative solutions in a rapidly changing healthcare policy environment • Providing analysis of complex legislation, regulations and federal guidance • Helping states to obtain needed federal authorities (e.g., waivers, state plan amendments, federal grants, demonstrations, etc.) • Developing state policy documents and program materials • Reviewing emerging and existing regulatory requirements to understand implications for a state client’s programs • Researching and identifying leading-practice program approaches and thinking critically about the trade-offs between options • Preparing client reports and developing cogent and engaging presentation materials • Effectively communicating results, policy options, and considerations (verbal and written) • Facilitating client discussions and leading stakeholder engagement activities as needed • Building rapport and trust with state clients, often serving as a responsive point of contact • Being responsible for project management and tracking project completion and success

Role Description The Admissions Advisor - Phone Team serves as the first point of contact for all inbound calls, digital leads, and patient referrals, operating as the front-line engagement function for the organization. This role is an excellent opportunity for individuals pursuing an early career in sales, particularly those interested in developing inside sales skills within the behavioral health and addiction treatment industry. It is also ideal for candidates with personal or professional experience in mental health or addiction treatment who possess a genuine understanding of the importance of connecting people to the care they need. The Admissions Advisor is responsible for: - Responding to calls and referrals with urgency and empathy. - Gathering critical demographic, clinical, and financial information. - Guiding prospective clients and families to the next appropriate step, primarily scheduling a biopsychosocial assessment with the Intake/Clinical team. This position operates at the intersection of customer experience, call center operations, and early-stage admissions conversion. Success in this role requires: - Strong communication skills. - Emotional intelligence. - Self-motivation. - Attention to detail. - Performance accountability. Individuals in this role are expected to consistently demonstrate integrity, curiosity, authenticity, honesty, and compassion in all interactions. Qualifications - At least 18 years of age. - Bachelor’s degree minimum with a degree in marketing, sales, communication or related field. - Interest in pursuing a career in sales. - 1–3 years of experience in call center, customer service, sales, or healthcare admissions preferred, or a summer internship in sales or marketing as a minimum requirement. - Demonstrated ability to manage high call volume in a fast-paced environment. - Strong communication, rapport-building, and de-escalation skills. - Proficiency with CRM/EHR systems, call tracking tools, and Microsoft Office. - Ability to accurately collect and document sensitive personal and insurance information. - Understanding of behavioral health or healthcare admissions processes preferred. - Ability to work evenings, weekends, and holidays as needed. - Successful completion of background check and required health screenings. Requirements - Inbound Call Management & Lead Response: - Answer all incoming calls, web leads, and referral communications with urgency, professionalism, and empathy. - Serve as the initial point of contact for prospective clients, families, and referral sources. - Ensure all calls and referrals are responded to in alignment with organizational expectations. - Manage high-volume call queues while maintaining quality and consistency. - Client Engagement & Experience: - Establish rapport quickly using active listening, empathy, and professionalism, especially in high-stress situations. - Provide clear and accurate information about programs, levels of care, locations, and next steps. - Demonstrate strong customer service and solution-oriented communication skills. - Represent the organization and brand consistently and professionally. - Information Gathering & Intake Support: - Collect and document key information, including demographics, presenting concerns, referral source information, and insurance details. - Enter all information accurately and timely into CRM/EHR systems. - Maintain detailed call notes to support clinical and admissions follow-up. - Assessment Scheduling & Coordination: - Schedule biopsychosocial assessments with Intake/Clinical teams based on availability and urgency. - Coordinate scheduling logistics and confirm appointments with clients and families. - Reschedule missed or canceled assessments and manage assessment calendars as needed. - Communicate urgent or high-acuity cases to appropriate team members for escalation. - Insurance & Financial Information Collection: - Collect insurance information and initiate verification workflows per company process. - Educate callers at a high level on insurance process and next steps. - Ensure all required financial and insurance data is complete prior to handoff. - Referral & Internal Coordination: - Communicate timely and effectively with Intake Clinicians, Business Development, and Business Office teams. - Ensure accurate handoff of qualified leads for further assessment and admission decision-making. - Support prioritization of referrals and follow-up activities. - Documentation, Systems & Compliance: - Maintain accurate, real-time documentation in all required systems (CRM, EHR, call tracking). - Always adhere to HIPAA and confidentiality standards. - Track and log all inbound and outbound activity, call outcomes, and next steps. - Follow all defined intake, qualification, scheduling, and documentation workflows in accordance with established standard operating procedures. - Performance & Productivity Expectations: - Meet or exceed key performance indicators, including call and referral response time, call quality, and assessments scheduled rate. - Demonstrate accountability for individual performance and continuous improvement. - Operational Excellence & Team Collaboration: - Collaborate effectively across departments to remove barriers to scheduling and access to care. - Participate in training, coaching, and call quality improvement initiatives. - Availability & Responsiveness: - React and respond to the needs of referred clients in a timely manner. - Maintain flexibility in schedule, including evenings, nights, and weekends. - Professional Standards: - Maintain professionalism, integrity, and compassion in all interactions. - Uphold appropriate boundaries and confidentiality standards. - Communicate clearly, respectfully, and effectively with all stakeholders. - Demonstrate cultural competence and respect for diverse populations. - Adhere to company policies, compliance standards, and Code of Conduct. Company Description

Role Description Are you passionate about driving significant change in complex organizations? Do you enjoy turning strategy into practical solutions that support people through transformation? If so, we warmly encourage you to apply and discover the chance to join our team in this fully virtual role. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: - Contribute to transformation initiatives by supporting structured organizational transition processes and collaborating with a diverse group of collaborators. - Apply enterprise change management methodologies to support transformation initiatives end-to-end. - Contribute to change impact and readiness assessments across processes, roles, capabilities, and governance. - Translate operating model changes into clear and actionable communication, engagement, and adoption approaches. - Prepare and accomplish change plans aligned with program achievements, including communication and training activities. - Collaborate with Transformation Planning & Execution Leads to identify change impacts, risks, and dependencies. - Support collaborator engagement through workshops, briefings, and feedback sessions. - Craft accessible and audience-appropriate informational and educational materials for both leadership and employees. - Track adoption metrics, analyze insights, and find opportunities to improve engagement and outcomes. - Support activities that address resistance and reinforce balanced adoption. - Contribute to governance processes by preparing status updates, dashboards, and presentations. - Share knowledge and support team members in applying change management practices. How this opportunity is different: - This role offers the opportunity to be part of enterprise-wide transformation programs that influence how the organization operates and delivers value. - You will collaborate with cross-functional teams and experienced leaders while having the space to contribute your ideas and perspective. - The team values inclusion, continuous learning, and diverse viewpoints, creating an environment where everyone can develop and succeed. - You will also have the chance to explore how new technologies, including AI, can support more effective and engaging change approaches. Qualifications - Experience supporting change management activities within transformation programs or complex projects. - Understanding of operating models and how organizational changes impact people, processes, and ways of working. - Strong communication skills, with the ability to present information in a clear, structured, and inclusive way. - Ability to manage priorities and collaborate effectively with collaborators across different functions and backgrounds. - Analytical and problem-solving approach, with an interest in using data to improve adoption and engagement outcomes. Company Description Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world.

Role Description We’re seeking motivated, relationship-driven professionals to join our team as Admissions Advisors. If you have experience in hospitality, retail, customer service, or sales, your ability to connect with people and guide decisions will translate directly into success in this role. In this position, you’ll help prospective students take the next step toward achieving their personal and professional goals. - Engage with prospective students via phone, email, and chat - Guide individuals through the enrollment journey from initial inquiry to start - Identify student goals and recommend programs aligned with their needs - Deliver a personalized, high-quality experience built on trust and follow-through throughout the student’s first term - Participate in student development activities designed to promote student readiness, awareness, retention, and success - Pursue excellence by meeting and exceeding various key performance indicators, including individual and team enrollment goals - Achieve individual performance goals in a collaborative, fast-paced environment - Maintain accurate records of all communications and student progress Qualifications - Associate or bachelor’s degree preferred (or equivalent experience) - Proven success in a high-volume, customer-focused environment - Strong organizational skills and reliability - Ability to adapt to changing priorities and schedules; multi-tasking is a must! - Comfortable sitting for long periods of time at a computer, managing high call and text volume Requirements - Experience in customer-facing roles (hospitality, retail, call center, or sales) - Strong communication, relationship-building, and active listening skills - Goal-oriented mindset with the ability to manage multiple priorities - Passion for helping others succeed and achieving their goals - Comfort with technology and learning new systems Benefits - Opportunity to make a meaningful impact on students’ lives - Supportive, team-oriented environment with structured training - Clear path for career growth and advancement - Transferable skills that build a long-term career - Pay for the position: $21.64 Remote Work Requirements - Dedicated, quiet home workspace - Reliable high-speed internet connection - Ability to work on the phone and/or video for extended periods - Flexibility to work evenings and/or weekends as scheduled - Minimum internet requirements include a 25 Mb download speed, a 15 Mb upload speed, and a latency below 40 for reliable audio quality - Candidates are responsible for ensuring their internet meets these standards before the start date