• Lead implementation projects for financial institutions • Coordinate with stakeholders to meet project deadlines • Ensure successful integration of payment systems

• Manages the care management team serving long-term care members • Develops, implements, oversees long-term care management policies and procedures • Assigns, monitors and evaluates work assignments and caseloads • Manages escalated and complex care cases • Provides coaching and guidance to long-term care management team

• Provide leadership and direction to the trial team • Accountable for the overall success and delivery of their assigned clinical trial according to defined milestones and KPI’s • Responsible for steering and directing clinical trial activities, including patient and site engagement activities • Direct communication and interaction with multiple internal and external stakeholders, and team members on a global, multi country or regional basis • Accountable for the accurate planning and operational feasibility of trial timelines; and oversight of trial preparation to ensure trial team members are aligned and on track • Supports development of trial level documents owned by other functions (e.g. Statistics, Data Management, Study Physician, Medical Writing, Site Monitoring) • Verifies and provides input into the country allocation and oversees trial feasibility • Maintains oversight during clinical trial conduct including adherence to GCP and all global and local regulatory requirements • Supports budget oversight, including regular clinical quality monitoring, SMC/DMC management and safety reporting • Prepare and implement amendments of core documents, including training material updates/retraining as needed. • Support authority/ethics response to requests as applicable • Ensures timely cleaning and delivery of clinical trial data • Coordinates and supports trial medical writer in providing the CTR. • Responsible for timely, complete and compliant archiving of all relevant global documents in the TMF • Support results/documents disclosure of global registries.

• Executes on strategies and goals set by the Align Senior Care Board of Directors, the Senior Leadership Team, and Executive Director for managing and improving overall Member experience. • Contacts Plan members to conduct a comprehensive health assessment of the individual, develop a plan of care, and participate in the facilities interdisciplinary care team meeting. • Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options. • Collaborates with members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for members. • Routinely follows up with member as scheduled to assess progress towards goals. • Communicates with the member and/or caregiver to assist with the development of health goals and identify interventions to achieve these goals. • Provide patient-centered intervention, such as making and verifying appointments, performing medication and care compliance initiatives. • Acts as front-line support with Members and their RP/POAs to ensure the needs of the Member are met. • Serves as a connection point among Members, their Communities, their Care Team, and Align Senior Care internal departments. • Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance with utilizing Align Senior Care benefits. Including but not limited to. • checking on upcoming specialist appointments, connecting members to supplemental benefits and providers, identifying immediate Member needs, and answering any questions the Member or RP/POA may have. • Communicates Member health updates from Care Team to RP/POAs. • Coordinates with the Care Team for non-urgent health or clinical questions. • Works directly with internal departments to solve Member Grievances, Utilization Management, and Billing related issues. • Updates Member and RP/POA contact information such as changes of address, email, or phone numbers. • Actively supports Account Manager in identifying and securing contracts with "preferred" Providers. • Assists Members, RP/POAs, and Partner Communities with locating in-network providers and scheduling/facilitation of appointments. • Assists with (on request of member or APP) coordination of home health and therapy visits, ordering of Durable Medical Equipment, and utilization of supplemental benefits for Members. • Monitors and, if needed, facilitates care team meetings with facility team, member, responsible partie(s) and the APP/clinical team. • Ensures documentation of care team meetings and transmits to Plan. • Monitors care plan updates, facilitates APP and PCP input into care plan, and distributes care plan as needed to care team members. • Monitors midnight reports/community census to help identify member transitions to hospital or other care levels.