• Executes on strategies and goals set by the Align Senior Care Board of Directors, the Senior Leadership Team, and Executive Director for managing and improving overall Member experience. • Contacts Plan members to conduct a comprehensive health assessment of the individual, develop a plan of care, and participate in the facilities interdisciplinary care team meeting. • Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options. • Collaborates with members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for members. • Routinely follows up with member as scheduled to assess progress towards goals. • Communicates with the member and/or caregiver to assist with the development of health goals and identify interventions to achieve these goals. • Provide patient-centered intervention, such as making and verifying appointments, performing medication and care compliance initiatives. • Acts as front-line support with Members and their RP/POAs to ensure the needs of the Member are met. • Serves as a connection point among Members, their Communities, their Care Team, and Align Senior Care internal departments. • Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance with utilizing Align Senior Care benefits. Including but not limited to. • checking on upcoming specialist appointments, connecting members to supplemental benefits and providers, identifying immediate Member needs, and answering any questions the Member or RP/POA may have. • Communicates Member health updates from Care Team to RP/POAs. • Coordinates with the Care Team for non-urgent health or clinical questions. • Works directly with internal departments to solve Member Grievances, Utilization Management, and Billing related issues. • Updates Member and RP/POA contact information such as changes of address, email, or phone numbers. • Actively supports Account Manager in identifying and securing contracts with "preferred" Providers. • Assists Members, RP/POAs, and Partner Communities with locating in-network providers and scheduling/facilitation of appointments. • Assists with (on request of member or APP) coordination of home health and therapy visits, ordering of Durable Medical Equipment, and utilization of supplemental benefits for Members. • Monitors and, if needed, facilitates care team meetings with facility team, member, responsible partie(s) and the APP/clinical team. • Ensures documentation of care team meetings and transmits to Plan. • Monitors care plan updates, facilitates APP and PCP input into care plan, and distributes care plan as needed to care team members. • Monitors midnight reports/community census to help identify member transitions to hospital or other care levels.

• Provide clinical and scientific leadership for medical device evidence generation across the product lifecycle • Ensure clinical evidence support for regulatory compliance, physician adoption, and patient outcomes • Lead development and execution of Clinical Evidence Plans (CEP) aligned with product lifecycle needs • Translate evidence strategy into clinical protocols and Clinical Evaluation Reports (CERs) • Provide scientific leadership for device clinical studies and Review and author: Clinical protocols and Informed Consent Forms (ICF) • Collaborate with Regulatory Affairs on submissions, responses, and inspections • Support Market Access and HEOR with clinical value narratives when applicable • Work with Clinical Operations on the authorship and execution of safety management plans for current and future studies

Role Description As Engagement Manager, you will own the post-sale customer journey: orchestrating handoffs from Sales to Engineering, driving on-time delivery, and continually identifying new ways to create value. You are part project conductor, part trusted advisor, and part growth catalyst. Core Responsibilities - Project Leadership: - Lead multiple AI implementation projects from kickoff through launch and optimization. - Create and maintain project plans, timelines, and risk logs. - Hold engineering and data teams accountable for sprint deliverables, escalate blockers, and manage tradeoffs between scope and schedule. - Customer Success and Relationship Management: - Act as the main point of contact for a portfolio of AI Velocity and maintenance clients. - Conduct regular check-ins, business reviews, and planning sessions. - Communicate updates clearly and translate technical milestones into business impact. - Opportunity Expansion: - Analyze client workflows and data to uncover new AI opportunities. - Frame and scope these opportunities as projects to add to the Velocity backlog. - Collaborate with Sales to support renewals and upsells. - Process Improvement: - Improve our delivery playbook, templates, and dashboards. - Promote best practices in documentation, change management, and knowledge transfer. Qualifications - Fluent English speaking and writing skills. You will run executive meetings and prepare client-facing materials. - 5 or more years managing complex software or data/AI projects. - Strong experience in customer-facing roles such as Customer Success, Consulting, or Solutions Delivery. - Comfortable engaging with technical teams about APIs, data pipelines, and ML concepts. You do not need to code, but must bridge the gap between business and technical language. - Proficient with tools like Notion, Jira, and Asana. - Analytical thinker who can read KPIs, prioritize work, and quantify ROI. - Employment verification, education verification, and an international background check will be required. - Must be authorized to work in your local jurisdiction. Preferred Qualifications - Familiarity with GenAI, LLM tools, or MLOps platforms. - Understanding of B2B SaaS commercial models. - Certifications like Lean Six Sigma, PMP, PMI-ACP, or CSM are a plus. Benefits - High-impact role on a fast-moving team building innovative AI solutions. - Work from anywhere. We are a fully remote company with clients based in the U.S. - Competitive time off and flexible work environment. - Performance-based bonus opportunities. - Training and development support.

• Manage, nurture, and expand a dedicated portfolio of French-speaking leads and existing investors. • Act as the primary point of contact, providing expert guidance on market trends, local taxation, and investment opportunities in Thailand. • Proactively identify and prospect new potential clients through targeted commercial strategies and networking. • Orchestrate the entire client journey—from initial qualification and digital presentations to organizing physical or virtual viewings. • Follow up on administrative files and legal frameworks to ensure a smooth 'handover' experience for the client. • Maintain a rigorous CRM follow-up and provide regular activity reports to management to optimize conversion rates.