• Lead end-to-end implementation for BookNook programs by serving as a strategic consultant to district and school leaders. • Provide implementation guidance, best practices, and solutions while leading onboarding, launch planning, training, rostering, change management, and ongoing program delivery aligned to district goals and customer outcomes. • Monitor implementation performance, analyze customer feedback and program data, and identify opportunities to improve delivery processes, customer experience, and student outcomes. • Independently manage multiple complex implementations by proactively identifying risks, resolving issues, coordinating stakeholders, and ensuring delivery commitments are met. • Serve as the primary point of contact for district leaders, providing strategic guidance throughout implementation and ongoing partnership management. • Partner closely with Regional Directors of Partnerships to support customer retention, renewals, expansion opportunities, and seamless customer transitions throughout the partnership lifecycle. • Track and report on key implementation metrics, customer adoption, and partnership outcomes to ensure successful delivery and identify opportunities for continuous improvement. • Other responsibilities as assigned

• Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. • Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget. • Review existing technology, systems, infrastructure, and data integrity. • Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas. • Set up and configure Hyphen Solutions’ applications to meet the business needs of the client. • Conduct Conference Room Pilots to verify new business processes, system configuration, and integration. • Train client personnel, including management and field users. • Provide on-going training and application support for application users. • Assist with identifying, tracking, and resolving issues that arise during the implementation process. • Develop and maintain quality relationships and communication with project team members through the implementation process. • Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.

Role Description Specright is hiring a Salesforce Implementation Consultant for our Professional Services Team. In this role, you will be responsible for managing Customer and Product Implementation configuration, including Specright and Salesforce. You will also work hand in hand with the Director of Professional Services and the Implementation Engineering Manager. You will work cross-functionally with teams including Sales, Marketing, Product Management, and Software Engineering. In this role, you will get the chance to work with customers such as Johnson & Johnson, P&G, and Caterpillar. This role is 100% remote and based in the United Kingdom. - Design, develop, and implement customized Salesforce solutions using Apex, Lightning Web Components (LWC), and Visualforce - Configure Salesforce features, including workflows, process builder, flows, validation rules, and security settings - Collaborate with business stakeholders to gather requirements and translate them into technical specifications - Integrate Salesforce with third-party systems using APIs, middleware, and data integration tools - Perform data migration, data cleansing, and data management tasks - Troubleshoot and resolve technical issues, bugs, and performance bottlenecks - Participate in code reviews and maintain high standards of code quality and documentation - Support deployment processes using tools such as Salesforce DX, CI/CD pipelines, and version control systems - Stay current with Salesforce platform updates, best practices, and emerging technologies Qualifications - Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) - 2+ years of hands-on Salesforce development experience - Strong proficiency in Apex, SOQL/SOSL, Lightning Components (Aura/LWC), and Visualforce - Experience with Salesforce configuration (Flows, validation rules, profiles, permission sets) - Familiarity with REST/SOAP APIs and integration patterns - Experience with version control systems (e.g., Git) and deployment tools - Strong problem-solving and analytical skills - Be an active learner - Highly accountable & attention to detail - Time management with respect to managing multiple projects at once - Ability to provide technical solutions for medium to high complexity projects Benefits - Energetic company culture with an entrepreneurial, informal, versatile, intelligent, and fast-paced environment - 100% remote work - Emphasis on collaboration, sharing ideas, and information - Focus on innovation over fear of making mistakes Company Description Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description The Implementation Specialist II is responsible for overseeing all aspects of client intake and ensuring a smooth transition onto the Green Leaf Payroll and Business Solutions platform. This role interacts with customers to provide information in response to inquiries about products and services and handles all onboarding processes. - Confer with customers to provide information about products or services and the necessary paperwork for intake. - Contact clients frequently to obtain required business documentation, such as their Employer Identification Number (EIN). - Set up payroll files to include accrual policies, tax agencies, and all areas of new payroll servicing. - Research and resolve service-related questions, concerns, and problems for clients in a friendly and timely manner. - Maintain a high rate of client retention through quality service. - Schedule and conduct ongoing training with clients on system implementation and processes. - Communicate initial setup costs and any other associated fees. - Coordinate the first meeting or contact between the client and their payroll manager. - Establish and maintain positive working relationships with clients, agencies, and coworkers to promote a quality service image. - Refer unresolved customer grievances to designated departments for further investigation. - Train clients on all systems associated with payroll processing and onboarding of their employees. - Perform other duties as assigned. Qualifications - Associate degree in accounting, business, or a related field; or equivalent combination of education and experience. - Experience in payroll implementation, specifically within Kronos, preferred. - Four or more years of office experience or similar work environment. - Strong organization, oral, and written communication skills. - Ability to work independently and manage multiple projects and deadlines. - Strong computer aptitude, including advanced proficiency in Microsoft Excel and Word, as well as experience with accounting software. - Ability to analyze data with particular attention to detail. - Proven ability in customer service and problem resolution. - Excellent written, oral, and presentation communication skills. - Strong customer service orientation. Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. - Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. - While performing the duties of this position, the employee is regularly required to talk or hear. - The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. - The employee is occasionally required to stand, walk, sit, and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.