Role Description The Implementation Specialist II is responsible for overseeing all aspects of client intake and ensuring a smooth transition onto the Green Leaf Payroll and Business Solutions platform. This role interacts with customers to provide information in response to inquiries about products and services and handles all onboarding processes. - Confer with customers to provide information about products or services and the necessary paperwork for intake. - Contact clients frequently to obtain required business documentation, such as their Employer Identification Number (EIN). - Set up payroll files to include accrual policies, tax agencies, and all areas of new payroll servicing. - Research and resolve service-related questions, concerns, and problems for clients in a friendly and timely manner. - Maintain a high rate of client retention through quality service. - Schedule and conduct ongoing training with clients on system implementation and processes. - Communicate initial setup costs and any other associated fees. - Coordinate the first meeting or contact between the client and their payroll manager. - Establish and maintain positive working relationships with clients, agencies, and coworkers to promote a quality service image. - Refer unresolved customer grievances to designated departments for further investigation. - Train clients on all systems associated with payroll processing and onboarding of their employees. - Perform other duties as assigned. Qualifications - Associate degree in accounting, business, or a related field; or equivalent combination of education and experience. - Experience in payroll implementation, specifically within Kronos, preferred. - Four or more years of office experience or similar work environment. - Strong organization, oral, and written communication skills. - Ability to work independently and manage multiple projects and deadlines. - Strong computer aptitude, including advanced proficiency in Microsoft Excel and Word, as well as experience with accounting software. - Ability to analyze data with particular attention to detail. - Proven ability in customer service and problem resolution. - Excellent written, oral, and presentation communication skills. - Strong customer service orientation. Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. - Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. - While performing the duties of this position, the employee is regularly required to talk or hear. - The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. - The employee is occasionally required to stand, walk, sit, and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Role Description This role is to build and implement an effective implementation process and framework for PI audit programs (Datamining and Clinical) and the major functions in the end to end cycle leveraging an integrated PI technology platform to understand the tasks involved related to client implementations. One of our key goals of this role is to offer our clients an excellent on-boarding experience in a timely manner for quick realization of savings. Qualifications - A Bachelor's Degree / MBA - 8+ years of relevant experience in Payment Integrity - 10+ years’ experience in end to end new client implementations on data mining/clinical/coding programs Requirements - Effective handling of highly sensitive, and often highly confidential, information using exemplary judgment, tact and diplomacy - Exposure to budget, forecast and resource management - Knowledge of Project management methodologies such as Agile, Waterfall - Good written/verbal communication including effective interpersonal skills - Proven interpersonal skills while contributing to team effort by accomplishing related results as needed - Must be a team player and adaptable to a dynamic work environment Key Responsibilities - Set up and lead high performing teams with cross-functional experience in implementation of end to end Payment Integrity programs in both Pre Pay and Post Pay not limited to Data Mining, DRG, Home Health, SNF, HCD/DME audit types - Monitor onboarding and off boarding of resources activity including access management - Support Artifact / Deliverable Management processes, including: - Monitoring and reporting timely submission of client deliverables - Collation and initial quality review of deliverables for submission - Maintain process documents and template updates - Maintain and configure Project Management tools - Maintain resource trackers and other forecast information of the project - Assist project teams with the timely identification, management and resolution of action items, risks, and issues - Prepare executive status reports with high level of accuracy - Independently prepare project and program communications - Participate and prepare materials for meetings - Monitor Quality Assurance Activities like adherence to compliance items and escalate risks/issues to team leader - Review time reports and follow up with any resources to ensure that any missing time is captured and recorded correctly - Work plan management across multiple projects - Work on ad-hoc tasks as directed by leadership, in a timely manner with high level of accuracy Location Work@Home USA, United States of America

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Break down hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems

• Directly manages, coaches, and develops clinical educator team members to ensure high‑quality education delivery and professional growth. • Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes. • Ensures educators deliver effective classroom, hands‑on, super‑user, and peer‑based training tailored to customer workflows and readiness at customer sites. • Supports education strategy for device integration with customer EMRs (Epic, Cerner, Meditech, etc.), in collaboration with informatics and technical teams. • Serves as an escalation point for clinical education risks, customer concerns, and performance issues, ensuring timely communication and resolution. • Builds education schedule and assigns resources to align education schedules, resource deployment, and go‑live coverage with project plans.