Implementation Specialist II
Location
United States
Posted
4 days ago
Salary
$72K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Implementation Specialist II
Green Leaf Payroll & Business Solutions, Inc.
Role Description The Implementation Specialist II is responsible for overseeing all aspects of client intake and ensuring a smooth transition onto the Green Leaf Payroll and Business Solutions platform. This role interacts with customers to provide information in response to inquiries about products and services and handles all onboarding processes. - Confer with customers to provide information about products or services and the necessary paperwork for intake. - Contact clients frequently to obtain required business documentation, such as their Employer Identification Number (EIN). - Set up payroll files to include accrual policies, tax agencies, and all areas of new payroll servicing. - Research and resolve service-related questions, concerns, and problems for clients in a friendly and timely manner. - Maintain a high rate of client retention through quality service. - Schedule and conduct ongoing training with clients on system implementation and processes. - Communicate initial setup costs and any other associated fees. - Coordinate the first meeting or contact between the client and their payroll manager. - Establish and maintain positive working relationships with clients, agencies, and coworkers to promote a quality service image. - Refer unresolved customer grievances to designated departments for further investigation. - Train clients on all systems associated with payroll processing and onboarding of their employees. - Perform other duties as assigned. Qualifications - Associate degree in accounting, business, or a related field; or equivalent combination of education and experience. - Experience in payroll implementation, specifically within Kronos, preferred. - Four or more years of office experience or similar work environment. - Strong organization, oral, and written communication skills. - Ability to work independently and manage multiple projects and deadlines. - Strong computer aptitude, including advanced proficiency in Microsoft Excel and Word, as well as experience with accounting software. - Ability to analyze data with particular attention to detail. - Proven ability in customer service and problem resolution. - Excellent written, oral, and presentation communication skills. - Strong customer service orientation. Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. - Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. - While performing the duties of this position, the employee is regularly required to talk or hear. - The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. - The employee is occasionally required to stand, walk, sit, and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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Role Description The Unimarket Implementation Lead for North America reports to the Head of PMO North America and is responsible for the completion of all aspects of delivering Unimarket’s solution to new and/or existing customers which include: - Project Management and Planning - Site Configuration - Systems Integrations - Supplier Enablement - Initial Customer Training and Support - Project documentation and customer transition to Customer Success What you'll do: - Ensuring the success and timeliness of customer projects - Work with internal and external resources critical to successful projects - Work closely with all aspects of the business, including Supplier Integration, Support, Customer Success, Account Management, and Development/Technical teams - Build good relationships with customers while delivering high-quality service - Ensure customer satisfaction and provide effective advice as required - Documentation related to projects (Project Plans, Handoff Documents, Training, Process flow, etc.) - Gather and share fresh feedback on product and solutions from new customers - Stay up to date on Unimarket product knowledge and general industry practices Additional duties and responsibilities: - Participate and support the integrated supplier testing for new customer projects - Perform business analysis on customer processes related to Unimarket configurations - Run new customer training sessions for Train-the-Trainer, End User, and Administrator training - Act as an escalation point for Unimarket Support, Customer Success, and Account Managers for customer support inquiries - Participate in meetings, prepare agendas, meeting minutes, reports, and perform other duties as requested by the Head of Project Management Office - Travel to visit customers and to attend Unimarket events - Learn all new modules and features when Unimarket makes an acquisition - Track and record time related to Customer projects and activities These responsibilities may change from time to time to reflect the changing requirements of the company, your position, and of our customers and suppliers. Qualifications - Minimum 5 years relevant work experience (i.e. business operations, product management, project management) in a SaaS environment - 4 Year college degree preferred - Excellent problem solving, leadership, and coaching skills - Experience with implementation of SaaS solutions and integration of such solutions to ERP, finance, and other third-party solutions - High level of proficiency in Excel and business software applications - Ability to work independently and effectively in a “hands on, make it happen” environment - Process-oriented and detail focused - AI Literacy and adaptability Requirements - Learn and adopt new tools quickly - Be curious and ask questions about how they work and where they add value - Experiment and iterate rather than accept outputs at face value - Stay current as the landscape shifts Benefits - Experience in procurement or with procurement technology is a plus - Experience in higher education is helpful A note to our applicants We welcome applications from people of all backgrounds and encourage candidates from marginalized communities to apply. If you need adjustments during the interview process, please let us know — we’ll do our best to support you. Please note: - You must have the legal right to work in the United States - A police record check will be required as part of the process
• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite • Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite • Perform thorough needs assessments and requirements gathering activities • Provide regular internal and external status updates highlighting accomplishments and risks • Work directly with key client leads to provide expertise around software configuration • Use expertise of Lone Wolf software and customer environments to consult agencies on best practices • Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization • Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs • Track project work to ensure implementations are progressing on-time and within budget • Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction • Participate in internal UAT activities as required • Maintain a good knowledge of the real estate industry and trends within the industry
• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. • Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines. • Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding. • Conduct live training sessions, working sessions, and executive-level updates via video conference. • Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness. • Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels. • Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey. • Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes. • Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process. • Continually surprise and delight customers with a can-do mindset and a customer-first approach.
Payment Specialist
Innovaccer AnalyticsInnovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure—extending the human touch in healthcare. For more information, visit www.innovaccer.com.
Role Description As Payment Specialist, you will report to the Director, Clinical Transformation and work closely with the Payer Account Management and Accounting teams to ensure accurate, timely invoicing and payment distribution across PQS Enhanced Services programs. You will be responsible for end-to-end payment operations—from invoice review and revenue tracking to disbursement coordination with PSAOs, chain pharmacies, and independent pharmacy organizations. Invoice Review & Coordination - Collaborate with Payer Account Managers to review monthly invoices for Enhanced Services programs for accuracy. - Collaborate with Payer Account Managers to review invoicing monthly, quarterly and bi-annually. - Send finalized pharmacy and PQS invoice details to the accounting department for each payer on a monthly basis. - Work with the payer team to ensure new program invoices are generated as programs go live. Payment Processing & Distribution - Coordinate on Payment process with Finance and Accounting teams including the following tasks: - After payments are received, verify independent pharmacy affiliations to ensure the most current organization is paid. - Send the accounting department revised payment details for disbursement at the end of each month. - Send a monthly payment breakdown by organization to the appropriate enterprise pharmacy contacts. - Collect W-9 and EFT information from organizations and follow up on outstanding items as needed. - Follow up with accounting and payer account managers on in-progress and delayed invoice payments. Revenue Tracking & Pharmacy Support - Track PQS revenue for Enhanced Services payments. - Track payments by payee to support timely and accurate disbursement to pharmacies. - Answer all payment-related tickets and inquiries from organizations and pharmacies. - Work collaboratively with all PQS staff and its parent companies to ensure that PQS’ mission and plans are carried out successfully. Qualifications - A Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. - 2+ years of experience in billing, accounts receivable, payment operations, or financial coordination—preferably in a healthcare or healthcare technology environment. - Strong organizational skills with the ability to manage multiple recurring deadlines simultaneously. - Proficiency with Microsoft Excel and data management tools; experience with healthcare provider data is a plus. - Excellent communication skills and the ability to build and maintain professional relationships across internal teams and external partners. - Excellent work ethic, including the ability to achieve results with minimal supervision. - Ability to observe high levels of business protocol and to maintain confidentiality. - Must be able to work under pressure and meet sensitive, recurring timelines. Requirements - Prior experience with payment operations, billing, or payer invoicing in a healthcare environment. - Familiarity with pharmacy industry identifiers including NPI, NCPDP, and Tax ID numbers. - Experience with EFT and ACH disbursement processes. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Free Food & Snacks - Wellness Resources - Stock Option Plan
