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With over a century of experience, we have been developing medicines and vaccines for some of the world's most challenging diseases. As a leading global pharmaceutical company, we are dedicated to advancing health solutions and improving the prevention and treatment of diseases for people and animals worldwide.

Senior Specialist, SAP Order to Cash – Key User

SAPSAPFull TimeRemoteSeniorTeam 10,001+Since 1891H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$87.3K - $137.4K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishRPA

Job Description

Senior Specialist, SAP Order to Cash – Key User

MSD

• Serve as SAP Key User and functional Subject Matter Expert (SME) for Order-to-Cash processes, including order management, pricing, billing, delivery, returns, and invoicing. • Own and stabilize assigned OTC business processes, ensuring compliance with global templates, internal controls, and best practices. • Act as the primary business contact for SAP OTC process issues, enhancements, and optimization initiatives. • Provide first-line functional support for the Order Management Center and Customer Service teams. • Troubleshoot and resolve SAP OTC issues, including order errors, pricing discrepancies, billing issues, delivery exceptions, and returns. • Partner closely with Warehouse, Logistics, Pricing, Billing, Finance, and Returns teams to resolve cross-functional process issues. • Support Stock-to-Invoice controls by reviewing, correcting, and preventing invoice discrepancies. • Support SAP S/4HANA OTC processes and Fiori applications, ensuring effective adoption and usage. • Collaborate with IT, global SAP teams, and external partners on enhancements, integrations, and release cycles. • Participate in system releases, cutovers, hypercare, and regression testing efforts. • Assist with monitoring and resolving interface/integration issues (e.g., EDI, IDocs, third-party systems). • Lead and execute functional testing activities including: Test planning and documentation, Unit, integration, regression, and user acceptance testing (UAT), Test scenario creation, execution, and sign-off. • Maintain accurate process documentation, training materials, and test artifacts. • Identify training needs for new hires and existing users. • Develop and deliver end-user training using modern formats (job aids, simulations, knowledge articles). • Support change management activities related to process improvements and system enhancements. • Drive effective communication and knowledge transfer across the user community. • Proactively identify opportunities for process optimization, standardization, and automation within OTC. • Partner with business and IT teams to support automation initiatives (e.g., RPA, workflow improvements). • Monitor operational performance using SAP reports, embedded analytics, or dashboards. • Use data and KPIs to identify root causes and recommend corrective actions. • Collaborate within a global, matrixed SAP operating model, including regional process owners and global governance teams. • Ensure adherence to global standards while supporting local business requirements. • Contribute to ongoing process harmonization and maturity initiatives.

Job Requirements

  • Bachelor’s degree in Information Systems, Business, Supply Chain, or related field or equivalent practical experience.
  • Minimum 3–5 years of SAP OTC functional experience, preferably in a complex, enterprise environment.
  • Strong hands-on experience supporting Order-to-Cash processes (SAP SD).
  • Experience working with SAP S/4HANA or actively supporting an ECC-to-S/4HANA transition.
  • Strong understanding of integrated business processes across Order Management, Logistics, and Finance.
  • Demonstrated ability to translate business requirements into effective SAP solutions.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with both technical and non-technical stakeholders.

Benefits

  • medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • retirement benefits, including 401(k)
  • paid holidays
  • vacation
  • compassionate and sick days

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