• Provide a superior level of customer service and attention to customers with vehicle repairs • Virtually inspect damage to vehicles and write damage repair estimates • Complete total loss valuations and negotiate settlements with various parties • Investigate casualty claims by performing detailed reviews and interpreting policies • Use various communication methods to guide customers through claims processes • Evaluate and negotiate claims settlements in accordance with legal and business practices • Utilize multiple tools for estimating and documenting claims accurately • Execute policies and maintain records in a claims system

• Handle losses and claims for property and casualty insurers • Examine insurance policies and other records to determine insurance coverage • Interview, telephone, and/or correspond with claimant and witnesses regarding claim • Consult police and hospital records and inspect property damage to determine extent of company's liability and varying methods of investigation according to type of insurance • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant • Recommend litigation by legal department when settlement cannot be negotiated • Attend litigation hearings • Revise case reserves in assigned claims files to cover probable costs • Assist in preparing loss experience report to help determine profitability and calculate adequate future rates

• Assigned as owning adjuster when injury exposure is identified • Handles complex 1st and 3rd party auto liability cases involving injury, including complexity litigated cases with defense attorney involvement • May handle 1st party medical payment and PIP claims • Responsible for managing, investigating, and negotiating claims, including collaborating with defense counsel to identify strategy for negotiations • Provides input as the face of the organization via phone or in attendance on video or in-person at mediations and settlement conferences for litigation claims • Interacts directly with defense counsel providing direction, authority for resolution and ensures appropriate outcome in balancing defense costs and indemnity on litigation claims • Making coverage determinations and advising customers as to proper course of action related to coverage issues • Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.) • Direct defense counsel in non-litigated or litigated claims • May require appearing at and representing the insureds at arbitrations and trials • May require testimony in a deposition setting • Evaluate defense counsel fees and cost for reasonableness and resolve • Evaluating potential for subrogation and initiating initial notice of subrogation request • Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies • Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim • Will develop and present executive summaries on individual claims to external clients and internal executives in a virtual setting to gain alignment with client on next steps, and settlements • Handles most commercial product types including but not limited to auto, fleet, last mile delivery, and trucking • Will handle claims in most geographic venues • Handles claims involving any vehicle types that may include, but is not limited to auto, motorcycles, scooters, recreational vehicles, trucks, and remote-controlled delivery vehicles • Understands and handles claims in line with any applicable insurance program agreements, claim service level agreements • Plays a direct role in the development of other adjusters through mentorship, training, and coaching

• Assess coverage and review claims for purposes of investigations, action plans, evaluation, fraud, and claim resolution • Complete quality investigations by gathering pertinent information • Conduct thorough analysis of liability and continually assess exposure and evaluate for accurate reserves • Work toward the resolution of claims files and take full charge of claim from inception to resolution • Ensure that claims payments calculated accurately and are issued in a timely and accurate manner • Ensures compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies • Maintain a diary to follow claim progress on all claims • Determine liability for permanent disability, mitigation of costs and resolution of claim • Oversee litigation and coordination of claim with defense team