As one of the Washington Metropolitan-area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened.
Customer Service Scheduler
Location
United States
Posted
4 days ago
Salary
$16 - $60 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Scheduler
Enlightened, Inc.
Role Description Enlightened is seeking a Remote Customer Service Scheduler to support airport operations across multiple locations. This role is responsible for coordinating employee schedules, ensuring daily staffing coverage, and serving as a point of contact between staff, management, and HR. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced operational environment where maintaining staffing coverage and supporting team operations is critical. Key Responsibilities - Coordinate daily schedules for customer service staff across assigned airport locations. - Ensure proper staffing coverage and arrange floater support when employees call out or shifts need backfilling. - Monitor attendance and work with staff to address scheduling or coverage issues. - Communicate schedule updates and staffing needs to management. - Serve as a liaison between employees, management, and HR regarding operational or employee-related matters. - Coordinate regularly with Airport Operations Center (AOC) managers to discuss team performance and operational needs. - Assist with resolving employee attendance or operational concerns. Qualifications - 1+ years of experience in scheduling, operations coordination, customer service supervision, or workforce coordination. - Strong organizational and scheduling skills, with the ability to manage multiple staff members across locations. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced operational environment. - Experience working in transportation, aviation, customer service, or operations environments is preferred. - Proficiency with Microsoft Office and scheduling or reporting tools. Requirements - Option 1 – Weekday Scheduler: Monday–Friday, 3:00 a.m. – 6:30 a.m., 17.5 hours per week. - Option 2 – Weekend On-Call Scheduler: Two openings available, On-Call Coverage Windows 4:00 a.m. – 10:00 a.m., 1:00 p.m. – 6:00 p.m. - Compensation: $60 day rate for each weekend day on call. If additional time is worked finding coverage, those hours are paid at $16.00/hour. - Weekend schedulers are on call during their assigned coverage window and are expected to respond promptly when staffing issues arise. Time spent actively coordinating coverage is compensated as outlined above. Benefits - Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
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