• Responsible for the profit and loss (P and L) of a complex program(s) • Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors • Directs all phases of programs from inception through completion • Responsible for the cost, schedule and technical performance of company programs • Acts as primary customer contact for program activities • Develops new business or expands services with the customer • Establishes milestones and monitors adherence to master plans and schedules • Directs the work of employees assigned to the program

• Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors. • Directs all phases of programs from inception through completion. • Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries. • Program may be based out of a single location utilizing established technologies requiring standard applications to provide solutions to a variety of technical problems. • Responsible for the cost, schedule and technical performance of company programs. • Acts as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. • Identifies markets, licensing opportunities, and determines the feasibility of business and product development. • Coordinates with internal departments in identifying and implementing business development projects. • Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives. • Evaluate progression of project milestones and modify work as applicable to ensure overall project quality and schedule are being attained. • Regularly engage with key government stakeholders. • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. • Directs the work of employees assigned to the program.

• Manage work streams and information hygiene for the Collective’s funded conservation projects to ensure clear assignments and timely task completion • Plan and coordinate in-person retreats, including finding venues, securing food and beverage service, insurance, coordinating attendee travel logistics, tracking essential agenda items and coordinating with facilitators on design, and leading logistical and operational planning that enables effective convening and collaborative decision-making • Facilitate contracting and grant-making between Multiplier and the Collective’s participating organizations and other entities • Build and maintain respectful and productive relationships with participating organizations • Ensure strategic follow-through and coordination across key initiatives, and coordinating with the project facilitator on agenda items for all group meetings • Assist director with strategic and organizational planning, and fundraising

Role Description This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN 6), Hampton, VA Medical Center (HVMAC), Office of Access and Transformation, which reports to the Office of the Director. This position is to provide complex and highly-skilled administrative and data support related to clinic profile management. Responsibilities - Data Collection and Analysis: - Involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment. - Must be well-versed in each database as successful navigation and manipulation are critical to success. - Possess vast computer knowledge in developing and capturing data from VISTA and other VA data sites to understand, analyze, and interpret clinical data at the team service and executive levels. - Clinic Set-up: - Responsible for all aspects of new clinic establishment in VISTA and provides guidance for clinic set-ups and groupings in VSE. - Ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics. - Expected to have an in-depth understanding of the complexities of clinic set-ups and provide technical guidance to ensure clinics operate as requested. - Clinic Maintenance (Clinic Modifications and Inactivations): - Own the entire workflow process for clinic cancellations and provide guidance for all services. - Review clinic modification, cancellation, remapping, deactivation, and reactivation requests, ensuring adherence to the National Scheduling Directive and local HVAMC policies. - Ensure timely review and approval actions occur for all modifications and clinic deactivation requests. - Clinic Profile Audit: - Review active clinics and provide detailed analysis of findings to management on an annual basis. - Audits may include data inquiries such as character nomenclature length, stop code validation, clinic location accuracy, and appointment letter relevance. - Perform audits using reports available in VISTA and the GPM SAT Tool, and assist with data validation of reported data. - Clinic Utilization Review: - Assist clinics and services in reviewing and understanding clinic utilization data using VISTA or VHA Support Service Center (VSSC) reports. - Review utilization reports to ensure adequate appointment availability and optimal percent utilization rates. - Training and Processes: - Research and identify training needs for HVAMC staff in areas of clinic cancellation and clinic profile requests. - Analyze training needs and make recommendations to supervisors, develop instruction, and conduct training. - Own and oversee the clinic cancellation request process and the clinic profile request process. - Performs other related duties as assigned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression. - Education: Two years of progressively higher-level graduate education, or a master's or equivalent graduate degree, or LL.B. or J.D., if related. - Combination: Combination of specialized experience and education beyond the first year (18 semester hours) to qualify for the GS-09 level. Requirements - Applicants must submit a transcript if qualifying based on education. - Only education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment. - If using foreign education, a Certificate of Foreign Equivalency must be submitted with the transcript. Benefits - Work Schedule: Full Time, 8:00am-4:30 pm, Monday- Friday. - Virtual: Authorized. - Relocation/Recruitment Incentives: Not Authorized. - Critical Skills Incentive (CSI): Not Approved. - Permanent Change of Station (PCS): Not Authorized.