• Translate business requirements to analytical outputs in the form of dashboards • summarize ML outputs to actionable insights • Supports data exploration and profiling, and works closely with DE team to build data models • Mentors/trains junior analysts to grow their expertise • Work with cross-functional teams to deliver the outcomes • Coordinates with DE/SE to perform data validation and compares against client control totals • Coordinates with DS team (as required) to conduct analytical QA on DS outputs • Captures client requirements from BRDs and works closely with product managers to get them fleshed out • Reviews analytical outputs and prepares insights to present to customers • Leverages domain and data understanding to drive insights and build intelligence dashboards

• Conduct quantitative and qualitative economic analyses related to broadband deployment, spectrum use, telecommunications markets, and infrastructure investment • Clean, manage, and analyze large datasets from federal, public, and commercial sources • Support the development and execution of economic, financial, and scenario-based models (e.g., forecasting, impact analysis, cost-benefit analysis) • Assist with program evaluation and performance measurement efforts, including identification and analysis of KPIs • Contribute to technical memoranda, white papers, and analytic deliverables for federal audiences • Develop slides, charts, and data visualizations to communicate findings to non-technical stakeholders • Support senior staff in preparing briefings and materials for internal and external meetings • Collaborate with cross-functional teams to meet project timelines and client expectations • Participate in client meetings, working sessions, and strategy discussions as appropriate

• Act as a trusted business advisor to the Core Service team, proactively identifying trends and driving efficiency improvements • Own the design of dashboards, metrics, and reports, turning data into actionable insights for the fraud, funding, risk and support experience teams • Dive into large, complex datasets/logs to turn your findings into scalable data models necessary to facilitate reporting, analytics and ML models • Lead cross-functional projects with analysts, scientists, engineers, and product teams to build data pipelines using Airflow, Python, and DBT • Develop and automate reporting of key performance indicators across core services teams • Be at the forefront of data innovation by experimenting, testing hypotheses, and translating insights into action. • Develop high-quality code for pipelines and dashboards, incorporating software engineering best practices

• Analyze real-time telemetry alerts and operational datasets to validate incidents, identify anomalies, and assess operational impact. • Differentiate true events from false positives, duplicate alerts, and known recurring conditions. • Correlate trends, timestamps, logs, and event data to support severity assessment and operational decision-making. • Prepare clear, data-backed incident summaries to support client and stakeholder response activities. • Provide analytical context and data-driven insights to clients and external vendors during incident investigations. • Track remediation actions, response timelines, and outcomes using structured operational data. • Support escalation and prioritization decisions through evidence-based analysis. Communicate findings clearly and concisely to operations, service management, and project stakeholders. • Identify recurring incident patterns, systemic operational risks, and vendor performance trends. • Highlight gaps in telemetry coverage, data quality, alert logic, or monitoring effectiveness. • Recommend opportunities for alert tuning, automation, and improved monitoring or reporting practices. • Support continuous improvement initiatives by surfacing actionable insights from operational data. • Maintain accurate, auditable records of analyses, incidents, and findings in approved client and company tools. • Contribute analytical insights to improve runbooks, alert definitions, and operational standards. • Support initiatives aimed at reducing Mean Time to Resolution (MTTR) and minimizing repeat incidents.