• Lead end-to-end infrastructure programs including planning, execution, tracking, and reporting. • Proactively manage cross-team dependencies, risks, blockers, and maintaining visibility into program health. • Align Infrastructure, Security, Product, Operations, and Engineering teams while facilitating planning sessions and operational reviews. • Use delivery metrics and tooling data to identify bottlenecks and improve engineering workflows. • Own engagement with third-party infrastructure vendors including contract renewals and budget coordination. • Facilitate planning sessions and technical workshops to improve alignment and execution across engineering teams. • Bring clarity to complex infrastructure initiatives by defining ownership, success criteria, priorities, and execution plans.

• Lead end-to-end infrastructure programs • Proactively manage cross-team dependencies, risks, blockers, and escalation paths • Align Infrastructure, Security, Product, Operations, and Engineering teams • Use delivery metrics and tooling data to identify bottlenecks • Own engagement with third-party infrastructure vendors • Facilitate planning sessions, technical workshops, operational reviews • Bring clarity to complex infrastructure initiatives

Title: Social Work Field Coordinator, MSW Program Location: Pittsburgh, PA Job Description: Carlow University is currently accepting applications for our Field Coordinator role within our Master of Social Work (MSW) program. Position Summary: The Field Coordinator serves as the operational lead for the MSW Program’s field education component. Working under the leadership of the MSW Program Director and Director of Field Education, this position is responsible for managing the full lifecycle of student field placements, supporting agency/field instructor relationships, ensuring program compliance with accreditation standards and university policies, and optimizing the field experience for students, faculty, and community partners. Key Responsibilities: - Manage and execute the student placement process from intake to completion, including student eligibility assessment, agency site review, matching students with placements, onboarding, and tracking of field hours. - Maintain and cultivate relationships with community partner agencies and field instructors, negotiate and track affiliation agreements, ensure site eligibility (including supervision quality, learning opportunities, agency policies) in alignment with program and accreditation standards. - Ensure compliance with field education policies, accreditation standards (e.g., Council on Social Work Education [CSWE] 2022 EPAS), university and departmental protocols, student licensing requirements, and liability/risk management practices. - Serve as liaison and support resource for students, field instructors, program faculty, and agency supervisors—supporting onboarding sessions, orientation/training, site visits, troubleshooting student or site issues, and monitoring progress toward competency achievement. - Maintain and oversee placement tracking databases, field education records, student and agency documentation (e.g., learning contracts, evaluations, site visit reports), and generate reports for program leadership, accreditation, and institutional data needs. - Support field education seminars or workshops (in collaboration with program faculty), participate in student advising related to field placements, and assist in data collection and assessment related to field outcomes. - Collaborate with the Director and faculty in strategic development of the field program: expanding placement capacity, diversifying agency partners, optimizing placement logistics (especially in response to enrollment growth and program scale). - Provide oversight of workflow related to student concerns, field site issues, and corrective actions—escalating to the Director as needed, and maintaining records to support defensible decision-making. - Contribute to continuous improvement of the field education program: review and update field manuals/policies, monitor placement capacity and quality trends, propose and implement process improvements, and support accreditation self-study/maintenance efforts. - Perform other duties as assigned by the Director of Field Education or Program leadership. Qualifications: Required: - Master of Social Work (MSW) from a CSWE-accredited institution (or equivalent if joint BSW/MSW program) - Minimum of 2 years of post-MSW social work practice experience - Demonstrated strong organizational, project management, and communication skills - Experience working with students, adults in higher education settings, and/or community agencies - Proficient computer/technology skills (student placement tracking systems, Excel, Word, Outlook, database systems) - Ability to develop and maintain strong professional relationships with students, faculty, and external agencies Preferred: - Licensed Social Worker (LMSW, LCSW, or equivalent) - Experience in field education or social work education administration - Knowledge of CSWE accreditation standards, field education pedagogy, and placement/liaison best practices - Experience with risk management, liability issues, student supervision or agency supervision - Ability to work independently, adapt to changing workload volumes, and engage in innovative problem-solving Supervisory & Workload Expectations: - 12-month contract, full-time (1.0 FTE) - Expected to coordinate high volume of placements (e.g., 100+ students, 50+ agency sites) in alignment with program growth trends - Hybrid/On-campus and remote flexibility as determined by the Director and university policy - Travel to agency sites may be required for site visits and relationship-building Carlow University is Devoted to.... - A culture of integrity, dignity and respect for all      - A strong commitment to social justice - Ethical forward-thinking leadership - Comprehensive medical, dental, vision, life & disability benefits package - Tuition benefits for undergraduate and graduate programs - Health Savings Account and Flexible Spending Account options - Wellness and Employee Assistance Program - Complimentary use of Carlow’s fitness center and amenities Successful candidates must be committed to envisioning the future of liberal arts and professional education in a rapidly changing environment; have experience working with diverse populations; actively support Carlow’s commitment to equity, inclusion, and community; and be able to articulate how they will contribute to Carlow University’s Catholic, Mercy mission and values through their teaching, scholarship, and service. Applications must include both a cover letter and resume for full consideration. Carlow University is a comprehensive Catholic University located in Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow is an institution grounded in the liberal arts while also offering strong professional programs, committed to engaging its community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

Role Description Continuously monitor and review performance of Working Solutions Agents, ensuring all performance and quality guidelines are met, and document internal processes, to contribute to the growth and success of Working Solutions. Continual focus on quality of agent engagement, agent satisfaction, call mechanics, quality interactions with voice and digital interactions, all to influence top performance for client contracts. - Complete research and/or training necessary to thoroughly understand the client’s business and program requirements, with detailed understanding of performance/quality metrics and expectations. - Review top issues and process improvement recommendations and develop tactics and action plans to improve programs KPI’s. - Analyze trends and identify deviations/exceptions in customer and program patterns. - Investigate root causes and recommend solutions to improve overall program quality in KPIs. - Recommend ways to improve processes, internal tools, documentation, and technology to improve work flow. - Utilize toolbox available to improve processes, quality, KPIs and agent engagement such as, but not limited to, education modules, round table sessions, Vyne updates. - Participate in internal and client performance/quality meetings. - Report, summarize, and present feedback efficiently and under tight deadlines. - Identify/compare QA evaluation scores and KPIs to look for trends and opportunities. - Continually work to ensure that Working Solutions’ clients are receiving superior results and that all KPIs are being met or exceeded. - Provide results reporting to Working Solutions as requested. Qualifications - Must be a US citizen or permanent resident to be considered for full-time employment. - Minimum 5 years’ contact center operations experience preferred. - Minimum 2 years’ experience as a business data analyst preferred. - Previous experience interpreting and analyzing data, reports, processes, trends and situations and recommending solutions. - Previous experience communicating trends/insights using both verbal and graphical representation. Requirements - Scheduled hours are Friday & Saturday from 11pm CST - 7am CST. - Please note you may not work as both a contractor and an employee for the same company. Benefits - We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard. Privacy Policy - We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. - You will receive text messaging about interviewing, assessments and additional correspondence specific to the position in which you applied. - You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. - If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance. - Carriers are not liable for delayed or undelivered messages. - As always, message and data rates may apply for any messages sent to you from us and to us from you. - If you have any questions regarding privacy, please read our privacy policy below: Texting Privacy Policy and Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.