Role Description Supervising a team of Commercial auto bodily injury claims adjusters handling complex litigation. - 10 years of demonstrated ability handling Commercial Auto Liability Claims - Overseeing claims adjuster handling experience in: - Auto Liability - Bodily Injury - Property Damage Claims - 1st and 3rd party claims - Prior TPA experience - Active Adjusters license - 10 years of supervisory experience - Jurisdictions: Nationwide - Licenses: TX, FL, NY - Location: This role is eligible for fully remote work. How you'll make an impact: - Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. - Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. - Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. - Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. - Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. - Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. - Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. Qualifications - Claims Background: 10 years of demonstrated ability handling Commercial Auto Liability Claims and overseeing claims adjuster handling experience in Auto Liability, Bodily Injury, Property Damage Claims, 1st and 3rd party claims, Prior TPA experience, Active Adjusters license, 10 years of supervisory experience. - Prior leadership experience: minimum of 8 years. - Jurisdictional Experience: Nationwide preferred. Requirements - High School Diploma - Minimum of 10 years related claims experience - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of all team member related functions Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description UPMC is hiring a Senior BI Developer to join the Epic Healthy Planet Team! Work Location: Remote (with potential rare travel for implementation project, training to vendor headquarters) The Epic Healthy Planet Team is responsible for supporting UPMC Quality Initiatives. This team supports changes to regulatory specifications, vendor upgrades related to these specifications, report development and testing, and rollout of tools to stakeholders to track and submit data. This team supports larger projects such as those related to Centers for Medicare and Medicaid Services (CMS), Merit-based Incentive Payment System (MIPS) reporting, Healthcare Effectiveness Data and Information Set (HEDIS), Uniform Data Systems (UDS), along with other Quality and Regulatory healthcare initiatives. This position will assist with managing quality projects across multidisciplinary teams. - System Integration - May be responsible for the coordination of tasks and resources related to system integration, validation of testing, and implementation. - SDLC (System Development Life Cycle) - Have a proficient understanding of multiple system/application development life cycles. - Data Quality - Maintain data quality at all times. - Application Upgrades and Implementation - Identify new functionality and/or software requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary. - Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Demonstrated ability to mentor and support the development of less experienced team members. - Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects. - Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times. - Project Management - Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly. - Vendor Relationships - Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation. - End-User Training - Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers. - Documentation - Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software). - Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate. - Process Improvement - Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements. - Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. Qualifications - Preferred bachelor's degree typically in computer science, mathematics, HIM, analytics, statistics, or relevant associated course work or 4 years equivalent BI work experience. - Preferred: Experience with BI tools such as Microsoft Power BI, Qlik, or Tableau. - Preferred: Experience with report writing tools such as Microsoft SSRS, Business Objects, Cognos, etc. - Strong communication, interpersonal, and presentation skills. - Strong analytical and problem-solving skills. - Understanding of data governance, data quality, and data management best practices. - Ability to plan and manage simultaneous tasks and projects. - High degree of professionalism, enthusiasm, and initiative. - Ability to work in a fast-paced, team environment is a must. - Experience working with minimal direction and the keen ability to leverage business sense to guide decision making. - Strong attention to detail. - Ability to manage multiple tasks and projects, strong interpersonal relationships, excellent planning, communication, documentation, and analytical and problem-solving abilities. - Preferred knowledge of clinical workflow in hospital, ambulatory and post-acute environments. Requirements - Work with leadership on new project initiatives. - Healthcare analytic experience preferred. Preferred Qualifications - Knowledge of healthcare quality programs such as CMS, MIPS, ACO, PCMH, HEDIS, UDS. - Knowledge of Department of Health and The Joint Commission clinical regulatory guidelines. - Understand regulatory guidelines for Pennsylvania, New York, Maryland, West Virginia, and Ohio. - Have worked with an electronic health record such as Epic/EpicCare. - Knowledge of clinical workflows. - Ability to project manage across multiple teams. - Have experience with electronic health record application build tools preferred but not required. - Epic Certification in an area such as Ambulatory or Healthy Planet preferred but not required. Top Skills Needed - Project manage across many teams and with vendors. - Work with operational leaders to verify government regulations are represented in electronic health record build. - Self-educate on new build within Epic electronic health record as it relates to new regulatory needs. - Maintain catalog of quality programs across all application teams. Licensure, Certifications, and Clearances - Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

• Partner with Product Managers and Engineering leaders to understand customer workflows, product experiences, user behaviors, and business objectives, using data to drive product strategy and decision-making. • Develop a deep understanding of customer workflows, product experiences, and user behaviors to identify opportunities for improved adoption, engagement, retention, and value realization. • Define success metrics and measurement plans for product launches, features, and strategic initiatives. • Develop and refine KPIs and measurement frameworks that align teams around product and business performance. • Partner with Product and Engineering teams to define event tracking requirements and ensure product telemetry supports meaningful measurement and analysis. • Quantify opportunity size and help Product teams prioritize investments based on expected customer value, business impact, and strategic objectives. • Support product teams throughout the product lifecycle, from opportunity identification and prioritization through launch and post-release evaluation. • Conduct deep-dive analyses to identify trends, opportunities, risks, and root causes. • Translate complex business questions into actionable insights and recommendations. • Design, analyze, and communicate results from experiments, feature launches, and product initiatives, evaluating customer and business impact. • Identify and quantify opportunities to improve product experiences, customer engagement, retention, and business outcomes through data-driven analysis. • Evaluate tradeoffs between competing product investments and provide analytical recommendations that support roadmap prioritization. • Act as a trusted analytics partner to Product, Engineering, and Leadership teams. • Present analytical findings and recommendations through clear narratives and effective visualizations. • Influence prioritization and strategic decisions through evidence-based insights. • Communicate complex analytical concepts to both technical and non-technical audiences. • Partner with Data Engineering and Analytics teams to improve data quality, instrumentation, and accessibility. • Leverage modern analytics and AI-powered tools to accelerate analysis and improve team efficiency. • Contribute to scalable analytics best practices, governance, and continuous improvement across the organization.

• Define and own the measurement framework for ZoomInfo’s PLG motion, including acquisition, activation, engagement, monetization, retention, and expansion. • Establish the company’s source of truth for PLG performance, including KPI definitions, scorecards, executive reporting, and performance benchmarks. • Define leading indicators that predict customer activation, product adoption, conversion, retention, and expansion outcomes. • Ensure measurement consistency across products, teams, and business units, enabling a unified view of customer growth and product performance. • Develop scalable frameworks that connect customer behavior to business outcomes and investment decisions. • Own analytical understanding of the end-to-end customer journey, from acquisition and onboarding through monetization and long-term retention. • Identify behavioral patterns, friction points, and conversion barriers that impact activation, adoption, retention, and expansion. • Develop customer segmentation frameworks that reveal differences in growth outcomes across personas, customer segments, and product experiences. • Lead investigations into significant changes in PLG performance, diagnosing root causes and quantifying business impact. • Influence product investment and roadmap decisions by quantifying opportunity size, identifying high-leverage growth opportunities, and evaluating tradeoffs across competing initiatives. • Deliver executive-level insights that inform product strategy, growth planning, and resource allocation.