• Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent contractors • Identify trends and work with certification and operations teams • Monitor agents in real time or after the fact • Review contacts for customer satisfaction • Provide recommendations for client’s quality scorecard • Participate in calibration sessions with NexRep's client • Provide feedback to NexRep certification and operations team • Review customer satisfaction data to identify trends • Facilitate town hall sessions for independent contractors

• partner with key members of leadership for the design and implementation of Quality Management procedures • ongoing improvement efforts, and other team projects with the aim of achieving organizational, accreditation, and regulatory requirements • Review and analyze current processes related to the application and implementation of policies, procedures, and practices • provide leadership with recommendations for updates to comply with the current regulatory and accreditation requirements • Identify gaps in efficient process workflow and suggests steps for quality process improvement • Measure process performance using valid and accurate methods; analyze trends, variation, and process stability to determine if defined performance metrics are met and identify areas of risk • lead and support structured quality improvement initiatives (e.g. DMAIC or equivalent) • Manage and lead Quality Improvement Projects (QIPs) • Manage and ensure execution of CAPAs, including documented root cause analysis, defined success metrics, implementation tracking, and post-implementation validation demonstrating sustained improvement in coordination with the Clinical Quality, Compliance, and Operations leaders • Serve as liaison between clients and MRIoA’s quality management department as needed • Assist leadership in establishing and reporting quality metrics

• Facilitates routine evaluations to assess the extent to which individuals with intellectual developmental disabilities (IDD) are receiving customized support and services • Performs scheduled reviews to assess effectiveness of IDD service providers • Assists management in identifying areas for improvement in service delivery • Analyzes data related to program outcomes and client satisfaction

• Cosmetic inspections, quality assurance, photograph vehicles and ensure vehicles’ readiness for sale • Work in a high volume, team-based environment • Operate vehicles accurately and safely throughout the lot • Assist in the valet process as needed