Sonic Automotive

• Facilitate in-person and virtual training sessions for automotive retail sales associates and managers. • Deliver curriculum focused on sales techniques, product knowledge, compliance, and customer experience best practices. • Adapt training delivery to diverse audiences and learning styles. • Partner with internal stakeholders to ensure alignment with organizational goals and brand standards. • Provide feedback and coaching to participants to reinforce learning outcomes. • Maintain accurate training records and report on participant progress and program effectiveness. • Stay current on automotive industry trends, product updates, and retail sales strategies.

• Guide guests through the sales process - to include processing appraisals, performing test drives, submitting credit applications, answering questions related to vehicles and purchase strategies while presenting financing options to guests and reviewing documents • Gather and process customer data accurately to complete transaction paperwork. • Learn and keep current with EchoPark products and make appropriate recommendations. • Build and maintain relationships with others and demonstrate outstanding teamwork. • Have fun and enjoy the unique daily structure filled with personal and professional growth tools fostering career advancement • Be authentic – we want who you are at home to be the same person you are at work!

Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Job Description EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent).The Guest Experience Center is responsible for answering inbound calls, chats, internet leads and explaining to guests our sales process and ultimately setting an appointment at one of EchoPark’s dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun! You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skill,s and training on how to navigate our internal software systems. What You Will Do: - Build rapport with guests and assist through personality and relationship selling - Assist guests through inbound and permission-based outbound calls by utilizing relationship-based sales - Exercise the intuitive ability to understand guests' needs and match those needs with company inventory - Set appointments for guests based on their time, location preference, and vehicle needs - Continually improve and be receptive to coaching - Practice efficiency, and handle call volumes knowledgeably while still providing excellent service. - Answer guest’s questions accurately, openly, and honestly. Qualifications What We’re Looking For: - 1-year of customer service/sales experience, telephone-based preferred - Proficient computer experience leveraging multiple platforms at the same time - A history of succeeding in a team environment - Professional verbal and written communication, with excellent active listening skills - A desire to learn, practice and deliver a remarkable guest experience - Competitive and goal oriented individuals - Experience using good problem-solving skills, and taking the initiative to think critically to identify improvement opportunities What We Offer:  - $55,000 - $75,000 (includes hourly base of $15 plus monthly uncapped commission) - Bonus guarantee for the first three months of employment - Work from Home - Health, Dental and Vision Insurance   - 401k - Paid vacation  - Access to leadership and personal development programs  - Casual dress code Additional Information All your information will be kept confidential according to EEO guidelines. - SHL Package: N/A - Dealership: 651 - Lowell

• Review and process vehicle inventories into corresponding dealer’s locations • Submit payments • Complete daily billings • Complete weekly schedule reviews • Complete end of month activities and account reconciliations • Review titles paperwork and supporting documentations • Provide administrative support to management, other Sonic locations, vendors, and staff as needed