• Partner with engineering, product, and marketing leads to scope, plan, and track growth initiatives with rigor and transparency • Manage detailed execution of epics and sprints using Jira; maintain up-to-date and actionable boards • Create and manage dashboards, timelines, and communications that let stakeholders make informed decisions quickly • Facilitate planning cycles (quarterly and sprint-based) and retrospective processes • Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions • Build, maintain, and improve documentation, team workspaces, and roadmaps • Help guide technical conversations; act as a trusted thought partner to engineering and product leadership • Drive alignment between Engineering, Product, Design, Marketing, and Operations around scope and timelines • Uphold high standards of documentation and operational hygiene across all tools and teams • Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings

Role Description As Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of training programs, ensuring effective collaboration across teams and exceptional customer service. The ideal candidate is an excellent project and program manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. This role will support the preparation and launch of Correlation One training programs, including application setup and management, instructional staff hiring, cross-functional team collaboration, and client communication. Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. Key Responsibilities - Program Management: - Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. - Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. - Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. - Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. - Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. - Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. - Monitor learners’ progress in the course while providing support for instructors and other contractual staff. - Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. - Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner. - Admissions Process: - Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives. - Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment. - Team Leadership and Development: - Manage and provide guidance to a small team of 1-2 Operations Analysts. - Foster a collaborative and innovative team culture, encouraging continuous learning and development. - Provide ongoing feedback, career development, and mentorship to team members. - Client Relationship Management: - Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met. - Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements. - Cross-functional Collaboration: - Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution. - Provide input to drive improvements in the overall training program ecosystem. - Strategic Insight and Reporting: - Contribute to the analysis of program performance metrics and provide insights to senior leadership. - Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes. - Continuous Improvement: - Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience. - Implement best practices and lessons learned from previous programs to enhance overall effectiveness. Qualifications - Bachelor's degree preferred; Master’s degree in a relevant field is a plus. - 3-5 years of experience in program management, with at least 1 directly in an educational or training institution. - Experience leading and managing teams, demonstrating autonomy and success. - Proficient in Google Suite, MS Office Suite, Slack, and Zoom. - Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus. Requirements - While we provide a lot of flexibility as a remote-first organization, and given the general needs of the training operations team, the guide for working hours align to the East Coast (Monday - Friday, 9AM - 6PM ET). - Given the nature of adult learners, occasional work on Saturdays may be required. Compensatory time off is provided for this work. - Due to upcoming program geography, our strong preference for this Program Manager's location is in the MENA region. Benefits - Insurance or subsidies based on country. - Unlimited Time Off, with a minimum time off recommendation. - Company-paid holidays. - Official company-wide holiday for the last week of the calendar year. - Access to free data skills training through our programs. - A company culture that empowers individuals and embraces diversity through its core mission. Company Description Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.

Role Description The Mozilla Trust & Safety team helps Mozilla build and operate products that prioritize people’s safety, privacy, and agency. We partner with product, engineering, legal, and policy teams to understand potential risks across our products and services, and we design policies, processes, and technical capabilities that reduce harm while advancing Mozilla’s mission. As a Staff Program Manager, you’ll design and implement safety and compliance initiatives across a diverse portfolio of products, from trustworthy AI to marketplace integrity. You will partner closely with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance. This position requires a unique blend of prior Trust & Safety experience, strong program management skills, and problem-solving abilities. Our ideal candidate is a strategic thinker and self-starter who thrives in complex, ambiguous environments. You will be responsible for implementing strategic safety programs at scale, partnering with stakeholders from product, legal, policy, and engineering teams to navigate evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design. Qualifications - 5+ years of experience in Trust & Safety operations or a related role. - Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems. - Experience using metrics, dashboards, or reporting to identify trends and improve outcomes. - Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling. - Strong understanding of online safety issues, such as data privacy, misinformation, and fraud. - Strong understanding of AI safety issues, such as fairness, accountability, and transparency. - Excellent analytical, problem-solving, and decision-making skills. - Strong written and verbal communication skills. - Ability to work independently and as part of a team. - Experience collaborating with diverse stakeholder groups. - Experience working in a fast-paced and dynamic environment. - Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs. Requirements - Manage key Trust & Safety programs to reduce harmful experiences for our users. - Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. - Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. - Stay informed about industry best practices and emergent risks associated with new technology products and contexts. Benefits - Generous performance-based bonus plans to all eligible employees - we share in our success as one team. - Rich medical, dental, and vision coverage. - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute). - Quarterly all-company wellness days where everyone takes a pause together. - Country specific holidays plus a day off for your birthday. - One-time home office stipend. - Annual professional development budget. - Quarterly well-being stipend. - Considerable paid parental leave. - Employee referral bonus program. - Other benefits (life/AD&D, disability, EAP, etc. - varies by country).

• Own end-to-end program management for large-scale or high-complexity Enterprise Technology & AI initiatives, including scope definition, roadmap development, resource planning, and delivery tracking • Define and communicate clear success metrics for each program, reporting status and risk to Enterprise Technology & AI leadership on a regular cadence, and escalating issues with recommended paths forward • Partner with business and technology stakeholders to develop a deep understanding of underlying problems, desired outcomes, and solution trade-offs • Drive cross-functional alignment by facilitating decision-making, resolving dependencies, and maintaining momentum across distributed teams • Recommend and implement improvements to program governance frameworks, intake processes, and ways of working across the CIO org • Translate complex technical and business requirements into clear, actionable work plans accessible to both technical and non-technical audiences • Anticipate risks and interdependencies across the portfolio, proactively mitigating blockers before they impact delivery • Model GitLab values and remote work best practices, contributing to a high-trust, async-first team culture