• Own end-to-end program management for large-scale or high-complexity Enterprise Technology & AI initiatives, including scope definition, roadmap development, resource planning, and delivery tracking • Define and communicate clear success metrics for each program, reporting status and risk to Enterprise Technology & AI leadership on a regular cadence, and escalating issues with recommended paths forward • Partner with business and technology stakeholders to develop a deep understanding of underlying problems, desired outcomes, and solution trade-offs • Drive cross-functional alignment by facilitating decision-making, resolving dependencies, and maintaining momentum across distributed teams • Recommend and implement improvements to program governance frameworks, intake processes, and ways of working across the CIO org • Translate complex technical and business requirements into clear, actionable work plans accessible to both technical and non-technical audiences • Anticipate risks and interdependencies across the portfolio, proactively mitigating blockers before they impact delivery • Model GitLab values and remote work best practices, contributing to a high-trust, async-first team culture

Role Description The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities - Identifies performance and quality assurance issues. - Maintains proficiency and knowledge of VCL operations. - Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Work Schedule - The Veterans Crisis Line is a 24/7/365 call center. - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - Tour will be determined after final selections and will be based on seniority. - Tour is subject to change based on program needs. - Selectees will be expected to work all shifts. Remote - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series. Requirements - Successful completion of a four year degree from an accredited college or university in a behavioral or social science, or related disciplines appropriate to the position. - Combination of education and experience that provide applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrate the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Specialized Experience GS-11: To qualify at the GS-11 level, you must have one year of specialized experience equivalent to at least the next lower grade (GS-9). - Education: Applicants may substitute education for the required experience. - Combination: Applicants may also combine education and experience to qualify at this level. Benefits - Relocation/Recruitment Incentives: Not Authorized - Critical Skills Incentive (CSI): Not Approved - Permanent Change of Station (PCS): Not required - Financial Disclosure Report: Not required - This is not a bargaining unit position Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. - If selected, you must provide official transcripts. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

• Own and maintain the product delivery roadmap • Prioritise work in collaboration with leadership, engineering and Customer Success • Manage Jira and help coordinate development and support workloads • Work with customers and our customer-facing team to understand, document and clarify requirements • Break down requirements into clear, actionable work for the development team • Track delivery, remove blockers and help ensure projects stay on schedule • Help improve the way we plan, prioritise and deliver product enhancements as the business grows

Program Associate, Mission Investments Location: New York, USA Full time Job Description: ABOUT THE OPPORTUNITY The Ford Foundation seeks a dynamic Program Associate to join the Mission Investments team. Reporting to the Senior Program Officer, the Program Associate plays a pivotal role in advancing a shared strategy that leverages both grantmaking and investments for impact. In this role, you will lead research, analysis, and coordination for the team's active portfolio, while serving as a key conduit for shared learning across the team and the foundation. This is an exceptional opportunity for an early-to-mid-career professional to operate at the intersection of philanthropy and impact investing. HOW YOU WILL CONTRIBUTE Grants and Investment Portfolio Strategy and Management - Review grant proposals and prepare analysis that reflects grants’ outcomes and contribution to team’s strategic goals, for discussions with the Senior Program Officer (SPO) and team. - Engage in preliminary conversations with prospective new grantees, investees and other potential partners and make recommendations for follow up. - Help plan and manage webinars and other activities for grantees and investees on specific topics of shared interest (examples include systems stewardship, AI and earned revenue generation). - Coordinate and help conduct grant and investee diligence and management with other funders and investors. Research, Analytics, Monitoring, Reporting and Knowledge Management - Conduct research for the SPO, Director and team members using a variety of external and internal resources (e.g., landscape grant or investment opportunities related to responsible AI, veterans issues, etc.); consult external experts or other resources as per the research protocol. - Support the SPO, Director and team in analyzing data and identifying trends. - Summarize research findings in written documents, databases, presentations, or multimedia formats. Grantee Relationship Management - Conduct regular (2-4x annually) check in conversations with grantees, alone or in partnership with SPO. - Coordinate with Department Coordinator and Program Assistants on planning grantee and network convenings. - For convenings and site visits, develop and prepare background research and meeting materials. Internal and External Communication - Plan and help execute learning sessions for FF colleagues and/or grantees. - Curate and share information and knowledge from the team. - Work with SPO and team on strategic external communications opportunities. Relationship Management - Collaborate closely with the Chief Innovation Officer to identify and help implement various innovation mechanisms, e.g. recoverable grants and venture studio services. - Represent Mission Investments at internal and external meetings. - Attend relevant meetings/conferences to gather information and knowledge to advance the foundation’s work. WHAT YOU WILL NEED - A minimum of four years of work experience, with a minimum of three years of experience working in a program-related support capacity in the social development sector. - College degree in related field or relevant and equivalent experience. - Strong proficiency with data collection, review, analysis and reporting. - Strong proficiency with the use of software platforms and high degree of comfort with multiple technology applications, including Excel, Word, PowerPoint and databases. - Exceptional organizational and communications skills. - Client-service orientation. - Demonstrated ability to be a productive member of a community of people at work, respecting differences while working toward shared goals. - Comfort with periods of ambiguity; constructive participation in ongoing organizational development. - Ways of working and engaging that align with the Foundation’s mission, core values, and commitment to creating a culture of excellence. - Personal qualities of humility, capacity for self-reflection, and a sense of humor. - Willingness to work in New York City. PHYSICAL DEMANDS This position is primarily a sedentary role. However, the person in this position may need to occasionally move about inside the office to liaise with internal staff, access files, office machinery and a copy machine/printer. The Ford Foundation is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its programs, and operations. As part of this commitment, the Foundation will ensure that persons with disabilities are provided reasonable accommodations. SALARY: The Ford Foundation is committed to practicing salary transparency. The starting salary for this position is $104,000. We review global compensation on a regular basis to ensure market competitiveness and equity. The hiring range for this position has been carefully crafted in alignment with the market. LOCATION: This position is based in the foundation’s New York office. We operate in a hybrid model and require staff to be in the office three days per week. WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. All candidates must be legally authorized to work in the United States. EMPLOYMENT TYPE: Permanent. WORKING AT FORD - Commitment to creating a culture where everyone feels respected - A hybrid working model and flexible work arrangement policies offer colleagues the opportunity to engage in meaningful ways and the space to maintain a healthy work-life balance - Professional development and ample opportunities to build your expertise and expand your network - Comprehensive benefits package designed for your well-being and work-life needs, including medical, dental, and vision benefits effective on your first day - Generous time off, including personal, vacation, sick, extended holiday time off, and wellness days - Generous parental leave policy, including birth, surrogacy, adoptive, foster parents, and resources for backup child and elder care that support our colleagues’ ability to attend to family responsibilities - Comprehensive retirement benefits options (with employee and employer contributions of up to 13%), allowing you to invest in your financial future with confidence