Role Description The Mozilla Trust & Safety team helps Mozilla build and operate products that prioritize people’s safety, privacy, and agency. We partner with product, engineering, legal, and policy teams to understand potential risks across our products and services, and we design policies, processes, and technical capabilities that reduce harm while advancing Mozilla’s mission. As a Staff Program Manager, you’ll design and implement safety and compliance initiatives across a diverse portfolio of products, from trustworthy AI to marketplace integrity. You will partner closely with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance. This position requires a unique blend of prior Trust & Safety experience, strong program management skills, and problem-solving abilities. Our ideal candidate is a strategic thinker and self-starter who thrives in complex, ambiguous environments. You will be responsible for implementing strategic safety programs at scale, partnering with stakeholders from product, legal, policy, and engineering teams to navigate evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design. Qualifications - 5+ years of experience in Trust & Safety operations or a related role. - Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems. - Experience using metrics, dashboards, or reporting to identify trends and improve outcomes. - Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling. - Strong understanding of online safety issues, such as data privacy, misinformation, and fraud. - Strong understanding of AI safety issues, such as fairness, accountability, and transparency. - Excellent analytical, problem-solving, and decision-making skills. - Strong written and verbal communication skills. - Ability to work independently and as part of a team. - Experience collaborating with diverse stakeholder groups. - Experience working in a fast-paced and dynamic environment. - Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs. Requirements - Manage key Trust & Safety programs to reduce harmful experiences for our users. - Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. - Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. - Stay informed about industry best practices and emergent risks associated with new technology products and contexts. Benefits - Generous performance-based bonus plans to all eligible employees - we share in our success as one team. - Rich medical, dental, and vision coverage. - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute). - Quarterly all-company wellness days where everyone takes a pause together. - Country specific holidays plus a day off for your birthday. - One-time home office stipend. - Annual professional development budget. - Quarterly well-being stipend. - Considerable paid parental leave. - Employee referral bonus program. - Other benefits (life/AD&D, disability, EAP, etc. - varies by country).

• Own end-to-end program management for large-scale or high-complexity Enterprise Technology & AI initiatives, including scope definition, roadmap development, resource planning, and delivery tracking • Define and communicate clear success metrics for each program, reporting status and risk to Enterprise Technology & AI leadership on a regular cadence, and escalating issues with recommended paths forward • Partner with business and technology stakeholders to develop a deep understanding of underlying problems, desired outcomes, and solution trade-offs • Drive cross-functional alignment by facilitating decision-making, resolving dependencies, and maintaining momentum across distributed teams • Recommend and implement improvements to program governance frameworks, intake processes, and ways of working across the CIO org • Translate complex technical and business requirements into clear, actionable work plans accessible to both technical and non-technical audiences • Anticipate risks and interdependencies across the portfolio, proactively mitigating blockers before they impact delivery • Model GitLab values and remote work best practices, contributing to a high-trust, async-first team culture

Role Description The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities - Identifies performance and quality assurance issues. - Maintains proficiency and knowledge of VCL operations. - Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Work Schedule - The Veterans Crisis Line is a 24/7/365 call center. - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - Tour will be determined after final selections and will be based on seniority. - Tour is subject to change based on program needs. - Selectees will be expected to work all shifts. Remote - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series. Requirements - Successful completion of a four year degree from an accredited college or university in a behavioral or social science, or related disciplines appropriate to the position. - Combination of education and experience that provide applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrate the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Specialized Experience GS-11: To qualify at the GS-11 level, you must have one year of specialized experience equivalent to at least the next lower grade (GS-9). - Education: Applicants may substitute education for the required experience. - Combination: Applicants may also combine education and experience to qualify at this level. Benefits - Relocation/Recruitment Incentives: Not Authorized - Critical Skills Incentive (CSI): Not Approved - Permanent Change of Station (PCS): Not required - Financial Disclosure Report: Not required - This is not a bargaining unit position Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. - If selected, you must provide official transcripts. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

• Own and maintain the product delivery roadmap • Prioritise work in collaboration with leadership, engineering and Customer Success • Manage Jira and help coordinate development and support workloads • Work with customers and our customer-facing team to understand, document and clarify requirements • Break down requirements into clear, actionable work for the development team • Track delivery, remove blockers and help ensure projects stay on schedule • Help improve the way we plan, prioritise and deliver product enhancements as the business grows