• Map and analyze the user journey in detail (logged-in sections, logged-out sections, and apps), proposing improvements to the customer journey and conversion. • Connect digital metrics to strategic business indicators (campaign ROI, churn, and lifetime value). • Develop, test, and maintain reports and dashboards integrating analytics, marketing, CRM, and media data. • Build highly complex real-time dashboards integrating behavioral data with internal corporate data sources. • Conduct periodic benchmarks against market practices to identify opportunities and gaps in the digital product.

Role Description Huge is looking for a Senior Business Analyst to support cross-functional analysis efforts across high-impact digital initiatives, with a heavy focus on web, logged-in app, and native mobile tracks. The Senior Business Analyst is responsible for driving clarity, quality, and consistency in requirements, ensuring alignment between business goals, capabilities, and delivery execution. This role partners closely with the Senior Product Manager and Technology Director to act as the internal product owner, while collaborating with Design, Engineering, and Quality Assurance teams to translate business needs into actionable requirements. The Senior BA acts as a trusted, client-facing advisor, applying strong analytical rigor and Agile best practices to shape solution direction and ensure measurable outcomes. A successful candidate brings strong problem-solving skills, deep mobile ecosystem expertise, confidence operating in ambiguity, and the ability to simplify complex systems and decisions. This individual can operate independently on large, complex initiatives while maintaining strong client alignment and delivery momentum. What You’ll Be Doing - Internal Product Ownership: Partner closely with the Senior Product Manager and Technology Director to act as the internal product owner, ensuring technical and delivery realities align with the overarching product vision. - Multi-Track Requirements Management: Lead detailed functional requirements documentation across web, logged-in app, and native mobile tracks. - Agile Ceremonies & Delivery: Own the Agile lifecycle for assigned tracks; facilitate requirements gathering sessions and lead sprint planning sessions to maintain delivery momentum. - Artifact Creation: Write high-quality user stories, comprehensive acceptance criteria, process flows, data flows, and supporting documentation. - Client-Facing Alignment: Act as a key point of contact for client-facing requirements reviews, communicating priorities, trade-offs, and rationale clearly to build trust and shared understanding. - Backlog & Jira Ownership: Own and maintain Jira for assigned engagements, ensuring backlog health, traceability, and alignment to delivery priorities. - Design & Engineering Collaboration: Intake and annotate mobile and web designs to ensure requirements accurately reflect intended functionality, edge cases, and system behavior. - Scope & Prioritization: Contribute to backlog prioritization leveraging structured frameworks and facilitate stakeholder alignment on trade-offs, sequencing, and scope. - Risk Mitigation: Identify risks, gaps, and conflicts in mobile/web requirements and proactively drive resolution throughout the delivery lifecycle. - UAT Support: Support demos and UAT cycles, validating delivered functionality against user stories and supporting issue triage and resolution. Qualifications - 5+ years of experience as a Business Analyst delivering complex digital initiatives, with a strong track record in Agile BA roles. - Proven Mobile Expertise: Hands-on experience documenting requirements for native mobile applications (iOS/Android) and logged-in/authenticated web experiences. - Agency or Consulting Background: Experience working in a client-facing agency or consulting environment supporting enterprise or multi-stream delivery. - Core BA Competencies: Strong expertise in requirements gathering, functional/non-functional documentation, and requirements lifecycle management—especially related to Accessibility, Integrations, Localization, and End-to-End technical flows. - Agile Mastery: Deep understanding of Agile, Scrum, and SDLC processes, with demonstrated experience leading sprint planning and managing backlogs in Jira and Confluence. - Client Management & Communication: Exceptional stakeholder management skills, including the confidence to facilitate workshops and lead requirements reviews directly with clients. - Global Collaboration: Comfort working with globally distributed teams across multiple time zones. - Language Proficiency: Advanced English fluency with excellent written and verbal communication skills is required for this client-facing role. Requirements - If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. - To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/ . Benefits - Huge is committed to creating an inclusive employee experience for all. - We support diversity in the workforce and are committed to an inclusive, barrier-free recruitment and selection process. - Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment.

• Shaping product roadmaps into meaningful, deliverable functionality • Gathering and analysing requirements for smarter processes • Acting as the bridge between stakeholders and offshore teams • Building strong relationships across teams • Creating high-quality artefacts like process models and user journeys • Supporting offshore teams day-to-day • Tracking progress and surfacing risks • Rolling up sleeves for hands-on testing

Role Description Hiring Immediately - Only USC and GCH Candidates can apply Title: Business Systems Analyst – CRM with Sales force Commerce Cloud Location – Remote Work - EST/CST Type: Full-Time Salary: $Market (Best Possible) Related Experience: MANDATORY - At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment. Qualifications - Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred) - Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY - Experience with IT ticketing system for stakeholder management of system issues and requests - Experience designing and supporting digital portals (customer, partner, or employee-facing) - Familiarity with analytics - Ability to translate technical information for diverse audiences (technical to non-technical and vice versa) - Strong analytical and troubleshooting skills - Project management capabilities (Atlassian JIRA & Confluence experience a plus) - Experience with integration of ecommerce, portal, and CRM systems - At least 3 years’ experience in the Medical Device industry or medical field Company Description