Role Description CacheFly is hiring the technical leader of our Operations team, the people who keep our global CDN platform running, fast, and reliable around the clock. This person will be a hands-on, technically elite operator who leads from the front and sets the standard by doing. - You are the most capable operator in the room, deep in Linux systems, HTTP and caching internals, and the network itself. - Troubleshooting, tuning, automating, and resolving the hardest problems alongside the team rather than from a distance. - The Operations team runs the day-to-day platform, provisions servers and PoPs, upgrades components and fleets, and manages service configuration across the network. - Obsess over configuration consistency and continuously raise the performance baseline — finding bottlenecks and degradation before they become incidents. - Own customer support tickets and partner with pre-sales on proof-of-concept engagements. - You will lead all of it; the full Operations team reports to you, and you report directly to the VP of Engineering. - Lead a team from day one as its technical anchor; formal people management is not the focus of this role right now, but it will become part of the job as the role matures. Qualifications - In-depth Linux system administration experience at scale. - Deep understanding of HTTP and caching. - Strong networking knowledge — routing and TCP/IP. - Proven ability to troubleshoot and resolve complex, customer-facing issues. - Ability to reverse-engineer system architectures with limited documentation and document them for the team. - Clear, professional communication with customers under pressure. - Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux. - Proficiency in a scripting language (Bash, Python, PHP, or similar). - Experience operating in high-availability, latency-sensitive environments. Requirements - Serve as the primary technical resource and senior escalation point for the Operations team. - Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support. - Lead the response on large-scale incidents and oversee the handling of smaller ones. - Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure. - Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them. - Continuously improve CDN reliability, performance, and operational excellence across the platform. - On-call & Escalations: Provide 24/7 coverage for incidents and customer support; you are the top technical link in the escalation chain. - Take escalations outside of normal working hours; major incidents will reach you when they happen. Benefits - People-First Culture; committed to taking care of our people through fair compensation, competitive global benefits, and a culture of mutual respect and authenticity. - Competitive salary and annual bonus (15% target). - Cutting-edge technology and resources to help you succeed in your role. - Remote-first culture. - Unlimited PTO and all National holidays off. - $3,000 annual work-from-home stipend, monthly internet/phone or coworking allowance. - Full health benefits (medical, dental, vision, LTD/STD, life) – most at no cost to you. - 401(k) with 4% Safe Harbor company match, fully vested from day one.

Role Description The Payment Operations team is part of the broader Payments & Strategic Partnerships Team and ensures payments are processed securely, accurately, and timely, while balancing customer experience, growth, and compliance. As a Payment Operations Analyst, Assoc, you will play a key role in supporting both payment operations and legal operations workflows that protect BILL, our customers, and our partners. This role is responsible for executing high-accuracy operational processes, including payment exception handling and legal request processing. - Process and manage legal operations workflows including liens, garnishments, bankruptcies, subpoenas, levies, data pulls, and other legal inquiries in accordance with internal procedures and regulatory requirements. - Review, validate, and complete payment and legal requests with a high degree of accuracy, ensuring appropriate documentation, tracking, and timely resolution. - Partner with Legal, Compliance, Risk, Support, and other cross-functional teams to research requests, resolve exceptions, and support escalations. - Maintain detailed case records, audit trails, and supporting documentation for legal and operational activities. - Investigate payment exceptions and account-related issues, identify root causes, and take action to resolve or escalate them appropriately. - Monitor queues and service levels to ensure time-sensitive legal requests and payment operations tasks are completed within required deadlines. - Perform data pulls and account research to support internal reviews, external requests, audits, and reporting needs. - Ability to exercise sound judgment when handling sensitive customer and legal matters. - Identify process gaps and recommend improvements that increase control, efficiency, accuracy, and scalability across payment and legal operations workflows. - Availability for flexible work hours, including early mornings and late evenings. Qualifications - Preferred: Experience in payments, legal operations, financial services operations, or back-office support functions. - Preferred: Familiarity with processing liens, garnishments, bankruptcy notifications, subpoenas, legal holds, or similar request types. - Preferred: Experience with Google Workspace (formerly G Suite) and/or Microsoft Office. Requirements - Strong attention to detail and accuracy in processing requests. - Ability to work independently and collaboratively with cross-functional teams. - Excellent communication skills for interacting with various stakeholders. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

• Own implementation of online tracking across all digital channels (Google Ads, Meta, Microsoft, DSPs, SEO, etc.) • Build and maintain GTM containers, pixels, server-side tracking configurations, and event schemas • Implement and QA conversion tracking (primary, secondary, micro, offline conversions) • Ensure proper capture and transfer of click IDs (GCLID, FBCLID, etc.) through forms and CRM systems • Manage CRM and call tracking integrations (CallRail, Liine, CTM, Salesforce, HubSpot, etc.) • Support HIPAA-compliant measurement setups including BAAs and compliant data flows • QA all tracking prior to campaign launches and after major site updates • Monitor conversion health across accounts and proactively resolve tracking discrepancies • Maintain and document Measurement Framework implementation alignment • Support automation initiatives related to conversion syncing, error handling, and QA • Collaborate with Data Engineering to ensure tracking aligns with data model and reporting structure • Create and maintain tracking documentation and SOPs • Employ AI technologies to enhance and optimize business processes.

Role Description In this position you will work out of your home office when not visiting current and potential customer sites in your assigned region, targeting the Virginia, West Virginia, and Maryland area. The Area Manager serves as the operational leader for a designated TEiC area, responsible for: - Establishing and maintaining area customers - Preparing estimates and proposals - Providing cradle-to-grave project leadership This position plays a pivotal role in driving business growth and ensuring project success through: - Strategic decision-making - Effective communication - Leadership Essential Roles and Responsibilities: - Technical Acumen: - Utilize estimating templates to prepare estimates and review all area estimates for accuracy. - Approve and facilitate the transition of estimates to proposals, ensuring alignment with company standards and strategies. - Project Execution: - Submit proposals through internal TEiC commercial processes, ensuring compliance and accuracy. - Monitor TEiC project activities to ensure adherence to company procedures and policies. - Lead internal and external reviews of area projects from sales identification through project closeout. - Collaboration: - Collaborate with stakeholders to align bid decisions with short and long-term business objectives. - Cultivate and maintain relationships with new and existing customers, in alignment with sales strategy and partnering with BPI sales staff. - Customer Focus: - Lead internal RFQ evaluation process, recommending bid or no-bid decisions based on area, region, and company strategies. - Provide project status updates to senior leadership, communicating challenges and recommending timely corrective actions. - Critical Thinking: - Lead risk analysis for project issues, recommending solutions that align with TEiC's short-term and long-term strategies. - Proactively identify and address project risks to mitigate potential impacts on project outcomes. - Organizational Leadership: - Evaluate the effectiveness of TEiC project leadership, providing coaching and mentorship to facilitate positive change and recommending personnel changes when necessary. - Effectively communicate project status, challenges, and recommendations to senior leadership, fostering transparency and accountability. - Continuous Improvement: - Complete all commercial, operational, and company reporting requirements within assigned deadlines. Qualifications - B.S. in Construction Management or Engineering, or strong construction industry related work experience. - Minimum 5-7 years in field engineering, project management, or related experience. - Experience in power generation strongly preferred. - Completion of OSHA 30-Hour Construction Safety Training (or equivalent) required prior to hire or within 30 days of onboarding. - NCCCO Rigger Level I certification preferred; candidates without current certification may be considered if willing to obtain within 90 days of hire. - Sound understanding of project controls and project risk management tools. - Technical knowledge of power plants and power equipment. - Ability to multi-task in a fast-paced work environment; capable of adjusting priorities. - Experience in business development strategies, sales techniques, customer relationship management and negotiation skills are a plus. Benefits - Health Care Plan (Medical, Dental & Vision) Effective on your first day! - Wellness Programs and Awards Get healthier and earn premium discounts! - Gym Reimbursement and Weight Loss Benefit - Retirement Plan (401k, IRA) Company match! - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long-Term Disability - Training & Development - Employee Assistance Program - Parental Leave - Flexible Spending Accounts - Duncan, SC Location Onsite Gym - Just to name a few!