• Provides technical leadership regarding implantation and utilization of Medtronic Surgical Based Therapy products and procedures. • Educates physicians, physician assistants, perfusionists, and operating room staff on indications, procedural techniques, and appropriate use of SBT products. • Develops and maintains comprehensive clinical and technical product knowledge. • Assists and serves as a consultant to physicians, customers, and sales staff with troubleshooting and management of complex procedural challenges. • Serves as a clinical resource during physician adoption and growth phases. • May assist field and Medical Affairs teams with customer communication regarding device complaints, product evaluations, and explants. • Provides technical expertise and leadership to support safe and effective adoption of Medtronic technologies. • Collaborates with sales personnel on physician targeting and attendance at Medtronic-sponsored training programs. • Engages with physicians and clinical teams before, during, and after attendance at educational events. • Provides post-training follow-up, procedural reviews, in-servicing, and first-case support. • Supports minimally invasive cardiac surgery (MICS) and advanced procedural training initiatives. • Participates in dissemination of peer-reviewed scientific and clinical information. • Develops and maintains influential relationships with key customers and physician leaders. • Provides procedural support and clinical coverage during physician adoption and growth phases. • Supports onboarding and development of new sales representatives and clinical specialists. • Provides technical expertise for regional education and training activities. • Assists with physician, resident, fellow, and advanced practice provider educational programs. • Delivers competitive and product training to sales representatives and clinical specialists. • Partners with District Managers and Territory Managers to communicate and execute resident and fellow development initiatives. • Maintains relationships with attending surgeons and academic institutions throughout the territory. • Supports early-career surgeon education programs and procedural training opportunities. • Assists in development and execution of future physician education initiatives. • Maintains expertise in competitive technologies and therapies. • Effectively communicates competitive information, market trends, and clinical evidence to field teams. • Remains current regarding peer-reviewed publications, clinical data, and evolving standards of care. • Delivers clinical and competitive training to field personnel. • Schedules travel arrangements to ensure multiple objectives are accomplished efficiently. • Maintains hospital access and vendor credentialing requirements. • Completes expense reports accurately and in a timely manner. • Maintains all required training and compliance certifications. • Effectively manages time, resources, and priorities across a large geography. • Maintains a high level of communication with Territory Managers, District Managers, Area Leadership, Marketing, Medical Affairs, and key stakeholders. • Ensures a professional standard of written and verbal communication at all times. • Collaborates effectively across functions to support physician adoption, account development, and business growth initiatives.

• Build trusted relationships with radiation oncologists, dosimetrists, therapists, and clinical care teams to understand their workflows and business needs. • Conduct workflow discovery sessions with customers to identify opportunities for product improvement and optimization. • Serve as the clinical expert during product demonstrations, customer meetings, implementations, and industry events. • Gather customer feedback and translate clinical workflows into detailed product requirements, workflow documentation, and user stories. • Collaborate closely with Product Managers, UX designers, and software engineers to ensure customer needs are reflected in future product enhancements. • Document physician workflows, decision points, and clinical processes to support product development and regulatory requirements. • Assist Sales by answering complex clinical questions and providing subject matter expertise throughout the sales cycle.

• Conduct Connection Calls with families during the admissions process • Explain AWA's PHP and IOP programming and answer clinical questions with accuracy and empathy • Partner with the Admissions team on handoffs and follow-up • Document calls and share relevant clinical information with the treatment team • Escalate when a family may need a higher or different level of care • Maintain availability to meet the 15-hour weekly minimum

• Receiving, investigating and responding verbally and in writing to member and provider clinical appeals and grievances • Ensures that appeals and grievances are properly classified (e.g. denial of service, denial of payment, or a grievance about a provider) • Processes appeals and grievances in accordance with internal company policy • Enters data into appropriate medical management services • Collaborates with other departments to thoroughly investigate appeal and grievances • Prepares for and participates in regulatory site visits • Additional duties as assigned