CrowdStrike logo
CrowdStrike

CrowdStrike is an award-winning, global provider of cloud-delivered security technology, threat intelligence, and next-generation endpoint protection. Founded i

Security Advisor II – Falcon Complete

Security EngineerSecurity EngineerFull TimeRemoteSeniorTeam 10,000Since 2011Company Site

Location

California

Posted

3 days ago

Salary

$100K - $155K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishCyber SecurityLinux

Job Description

Security Advisor II – Falcon Complete

CrowdStrike

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards. • Provide Falcon Complete customers with recommendations that align to improved security. • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture. • Contact customers directly upon identification of misalignment with Falcon Complete standards. • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs. • Develop and provide customers with service reports and stats as requested. • Partner with internal teams to ensure customer satisfaction. • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Job Requirements

  • 3+ years in Cybersecurity focused role.
  • Customer empathy and ability to guide customers towards desired outcome.
  • Excellent customer-facing communication skills including verbal and written.
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
  • Adept in Windows, Linux, and MAC operating systems.
  • Experience or demonstrated knowledge of threat detection and incident response.
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
  • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
  • US Citizenship or Green Card Holder
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

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