Product Support
Location
Oklahoma + 2 moreAll locations: Oklahoma | Tennessee | Texas
Posted
3 days ago
Salary
$55K - $70K / year
Seniority
Senior
Job Description
Product Support
Jones Lang LaSalle Americas, Inc.
• Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it • Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service • Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly • Resolving recurring user queries through our support channels, providing consistent, professional and timely responses • Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care • Supporting stakeholder communication on topics including pricing and product vision
Job Requirements
- Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
- Exceptional attention to detail and a strong commitment to quality of work and service
- Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
- Comfortable managing expectations and competing priorities in a fast-paced environment
- Comfort with, and interest in, AI-supported workflows
- Self-directed, with a bias toward continuous learning and initiative
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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