• Executes on client loan accounting and investor reporting functions utilizing SBO • Performs remittance processing functions in support of client implementation and conversion functions • Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact • Provide ongoing system and business support for clients including researching and resolving production issues • Direct loan accounting and system functionality testing to validate new development initiatives and Client execution utilizing the product. • Recommend business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients • Conduct user training and maintain and update documentation and training material in collaboration with the technology services training organization.