• Overall responsibility for the end-to-end configuration of the CRM system and the customer lifecycle for D2C – building and continuously developing the CRM foundation, including customer journeys, lifecycle logic and interaction strategy • Increase D2C revenue – plan and execute CRM campaigns that directly impact revenue, repeat purchases and customer lifetime value • Design and implement automated customer journeys – create and optimize key flows such as welcome, post-purchase and reactivation • Establish segmentation and personalization logic – develop data-driven customer segments and personalization approaches to improve relevance and conversion rates • Turn data into actionable CRM insights – monitor performance, identify opportunities and continuously optimize • Work closely with Marketing on content execution – provide CRM-driven input to the content plan and collaborate to run campaigns efficiently

• Track daily, weekly, and monthly metrics tied to community customers (accounts under $5K monthly spend) • Remain responsive and available to maximize customer satisfaction—addressing inquiries, technical requests, and following through on timelines • Proactively identify issues across your book of customers and engage internal teams to resolve them • Leverage AI tools daily to automate workflows, surface insights, and optimize how you manage your book of business—we're looking for someone who's already building AI into how they work, not just open to it • Respond to customer inquiries about messaging compliance, content guidelines, and registration timelines • Develop strong relationships with key stakeholders, establish critical goals and KPIs, and help customers achieve their messaging objectives • Review prospective traffic for compliance and work with customers to resolve messaging issues • Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience • Maintain and manage large datasets while keeping customers informed throughout the process

• Drive Adoption and Engagement through Innovative, Scalable Methods. • Manage Accounts to Deliver Student Growth and District Renewals • Create and Support Educator Communities • Collaborate Across Teams to Drive Customer Satisfaction • Leverage Technology to Deliver Efficient and Effective Support

Client Success Manager - Talent Solutions (TF Core + TF Pro) Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients. As medicine's largest network in the United States, we hold an elevated sense of responsibility in everything we do — and we're committed to building diverse, inclusive teams that make a direct impact on the healthcare system. This role can be filled in our San Francisco headquarters or remotely in the U.S. About the Role Doximity is seeking a results-oriented Client Success Manager to build strong, trusted partnerships across our Talent Solutions portfolio. This role manages a blended book of business spanning Doximity Talent Finder Core and Talent Finder Pro — our premium, white-glove recruitment service — and is responsible for the full client lifecycle from kickoff through renewal, while partnering with Sales to grow existing business. How You'll Make an Impact Core Responsibilities (All Clients) - Strategize and build relationships with clients while optimizing their success using Doximity Talent Finder - Develop trusted, consultative partnerships ensuring clients are effectively trained, consistently engaged, and aligned to their defined recruitment objectives and strategy - Proactively monitor trends in product adoption and utilization, identifying at-risk clients and collaborating across internal teams to address those risks - Create and present executive business reviews quarterly (or as needed), analyzing performance results and developing actionable strategies for improvement - Strategically partner with Sales to position for upsell and renewal opportunities - Manage timelines for all assigned clients and provide regular status updates to Talent Finder leadership, including high-risk and high-upsell-potential accounts Talent Finder Pro (White-Glove Service) - Deliver an elevated, high-touch service experience for TF Pro clients, acting as a strategic recruitment partner across their physician sourcing efforts - Manage day-to-day recruitment workflows on behalf of Pro clients, including maintaining job descriptions, running candidate searches, building and saving target lists, crafting outreach messaging, and — following client approval — posting jobs and deploying DocMail campaigns - Provide proactive, consultative guidance tailored to complex or high-volume recruitment needs, ensuring Pro clients realize the full value of their premium investment What We're Looking For - 1–3 years of experience in healthcare recruiting, client-facing healthcare consulting, or a client success / account management role — preferably within the healthcare industry - Track record of delivering results and meeting retention or sales targets - Experience working independently and maintaining personal accountability for a portfolio of client accounts - Comfortable presenting to large remote and in-person audiences, including executive stakeholders - Highly organized with the ability to manage large volumes of information across multiple clients, projects, and regions - Experience using Doximity Talent Finder is a plus Perks and Benefits - Medical, dental, and vision coverage for you and your family - 401k with employer matching program - Employee stock purchase plan - Parental leave - Life, AD&D, and Disability - Generous time off, holidays, and wellness benefits Interview Path - Talent Acquisition Interview - Hiring Manager Interview - Team Interview - Executive Interview - Hiring Decision Compensation The U.S. total compensation range for this full-time position is inclusive of salary + bonus. Ranges are determined by role and level; individual pay is determined by relevant skills, experience, and education/training. About Doximity Talent Solutions Doximity is the leading digital platform for medical professionals, with over 80% of U.S. physicians across all specialties. Doximity Talent Solutions brings together Curative — Doximity's recruiting team — and Doximity Talent Finder, our best-in-class sourcing tool, to support all client recruitment and hiring needs in one place. Our full suite includes best-in-class sourcing, full-service placement (locums, clinical, and executive search), and advanced advertising targeting engaged clinician audiences. It's a range of products no other company can offer. More About Doximity For the past decade, it's been our mission to help every physician be more productive so they can provide better care for their patients. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We're growing fast — join us! EEOC Statement Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.