SafetyIQ

• Own the entire post-sale customer journey — from the moment a contract is signed through implementation, onboarding, adoption, ongoing support, renewal, and expansion. • Lead and scale a global Customer Success function spanning the United States and Australia, building the teams, playbooks, and operational infrastructure that turn customers into long-term advocates. • Manage capacity planning, territory/portfolio assignments, and coverage across time zones. • Own and continuously refine the end-to-end implementation and onboarding methodology, ensuring customers reach first value quickly and predictably. • Oversee support operations, ensuring SLAs are consistently met or exceeded across regions. • Identify churn risk early through health scoring and engagement signals, and lead structured save/recovery plays. • Serve as the internal champion for customers, synthesizing feedback, feature requests, and adoption data into actionable insights for Product and Engineering. • Build and maintain customer health scoring, lifecycle stages, and early-warning systems.

• Drive New Business: Develop and execute strategic plans to identify, target, and acquire new clients across various market segments, focusing on expanding SafetyIQ's footprint. • Full-Cycle Sales Ownership: Manage the entire sales cycle, from proactive lead generation (through cold calling, networking, and digital outreach) and pipeline development to crafting compelling proposals, demonstrating our solutions, and closing deals to meet ambitious revenue targets. • Strategic Engagement: Apply a consultative approach to sales, understanding customer needs and skillfully tailoring solutions and presentations to resonate with both Small-to-Medium Enterprises (SMEs) and large enterprise clients. • Relationship Building: Establish and nurture strong, lasting relationships with key customers, identifying opportunities for deeper engagement and expansion of our offerings. • Cross-functional Collaboration: Partner closely with internal teams, including Customer Success for seamless client onboarding, and Product Development to provide crucial client feedback for continuous software enhancement. • Market Intelligence: Continuously monitor market trends and competitor activities to refine sales strategies and contribute valuable insights to our product and marketing teams. • Brand Ambassador: Represent SafetyIQ at industry events, conferences, and networking meetings as needed, enhancing our brand visibility and generating new leads.