• Build and maintain strong client relationships, offering comprehensive support to the client, with no initially assigned clients, while serving as a key point of contact. • Understand client needs and offer tailored solutions. • Collaborate internally to develop strategies for increased engagement. • Communicate with clients regularly through various channels, including meetings and reports. • Act as the client’s advocate, ensuring their needs are met and issues are resolved proactively. • Occasionally, present “pitch” deck presentations to potential clients. • Assist Client Development with prospective client presentations and communications. • Forecast intervention needs by utilizing data and reporting. • Complete administrative work by onboarding clients into customer relationship management system (CRM), building out client profiles and ensuring data in the CRM system is accurate and complete. • Contribute to a positive, supportive, and collaborative team environment. • Perform other duties as assigned to support client satisfaction and business growth.

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction • Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance • Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles • Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio • Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact • Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy • Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.

Role Description Primarily focused on providing technical expertise in the sale, placement, and service of employee benefits. This position will work closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional. - Builds and maintains effective business relationships with clients through proactive client service. - Effective management of renewals. - Accurate and timely responses to inquiries. - Ongoing problem resolution. - Lead contact and day-to-day administrator responsible for assigned clients. - Analyzes and interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD). - Manages special projects as needed. - Contributes to policy and benefit plan development through review, analysis, and improvement recommendations. - Maintains an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs. - Serves as technical or functional expert. - May provide guidance to lower level staff, but has no formal supervisory responsibility. Qualifications - Required: Bachelor's degree and 5 years related experience. - Understanding of the key challenges in employee benefit plans and current health care trends. - Excellent client relationship-building and presentation skills. - Preferred: 2-3 years brokerage/agency experience. Requirements - Ability to coordinate multiple projects while ensuring timely and accurate client deliverables. - Effective problem solving and resolution skills. - Strong organizational, project planning and management, analytical, and multi-tasking skills. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Title: Client Success Associate (Chicago -based) Location: Chicago, Illinois, 60601, United States Department: Advertising Job Description: seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Client Success Associate (Chicago-Based) to join our growing organization and develop into a trusted partner supporting enterprise-level client relationships, onboarding initiatives, and platform adoption strategies. This is an ideal opportunity for someone early in their career who is eager to build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting. Through hands-on training, mentorship, and exposure to multiple departments, you will gain a strong understanding of how enterprise organizations leverage data, search intelligence, and digital strategy to drive business growth. If you are naturally curious, analytical, collaborative, and excited to learn within a fast-moving technology environment, this role will provide exceptional exposure and long-term growth potential! Client Success Associate (Chicago-based) Perks & Benefits - Competitive Compensation – base salary range from $50,000 to $55,000+ (not a commission-driven role). - Robust Benefits Package – a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays. - Perks That Support You – a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together. - Snack & Beverage Fuel – a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day. - In-Office, Hybrid Schedule by Design – our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved for focused remote work. ➡ Effortless commute options with valet parking on-site, quick access to the “L” at Chicago Station, a short walk to major Metra lines, direct CTA bus routes (37 and 66), and secure bike storage. ➡ A built-in dining scene just steps from your desk, including Starbucks, Hannah’s Bretzel, Sopraffina Marketcaffe, Rustle & Roux with an exclusive seoClarity discount, Amazon Go, etc. ➡ A large, fully equipped fitness center with locker rooms and showers, making before-work, lunch-hour, or after-work workouts easy and convenient. ➡ Comfortable lounge spaces, ideal for recharging between meetings or after intense deal cycles. Client Success Associate (Chicago-based) Requirements - 1+ years of experience within a Client Success, Customer Success, Account Management, Client Services, Customer Support, SaaS, digital marketing, or other client-facing professional environment strongly preferred. - Experience presenting information within team settings, training environments, or client-facing discussions. - Strong analytical mindset with interest in enterprise SaaS technology, digital marketing, search behavior, analytics, customer success, or SEO environments. - Strong verbal and written communication skills with the ability to communicate professionally and confidently across internal teams and client-facing environments. - Strong organizational and time management skills with the ability to manage multiple priorities, deadlines, and follow-through effectively. - Proficiency within Microsoft Office and ability to learn new technologies, systems, and business concepts quickly within a fast-moving environment. - Comfort operating within collaborative, client-facing, and cross-functional business environments. - Strong problem-solving skills, attention to detail, and willingness to take initiative. - Demonstrated curiosity, coachability, accountability, and enthusiasm for continuous learning and professional growth. Client Success Associate (Chicago-based) Responsibilities - Participate in hands-on onboarding, training, and mentorship programs to develop expertise across seoClarity’s platform, services, operational processes, and enterprise client environment. - Shadow and collaborate with teams across Client Success, Technical Services, Product, Marketing, Sales, and Value Enablement to understand the full enterprise client lifecycle and broader SaaS business operations. - Develop a strong understanding of the Client Journey, including onboarding milestones, platform adoption, training strategies, retention initiatives, and long-term client success outcomes. - Attend and actively participate in client calls, onboarding sessions, platform demonstrations, training meetings, and internal strategy discussions alongside Client Success Managers and cross-functional teams. - Support onboarding initiatives and platform adoption efforts by assisting with client communication, documentation, follow-up items, reporting preparation, and organizational support activities. - Build and maintain strong professional relationships with internal teams and client stakeholders through responsiveness, organization, and proactive communication. - Assist with preparing client-facing materials, meeting recaps, reporting insights, and ongoing account documentation to support successful client engagement and operational consistency. - Develop familiarity with enterprise SEO concepts, search performance metrics, analytics reporting, and digital marketing strategy through hands-on exposure and mentorship. - Gain exposure to consultative client partnership strategies, SaaS retention initiatives, enterprise relationship management, and customer success best practices. - Contribute to a collaborative, team-oriented environment focused on learning, continuous improvement, and delivering meaningful client impact. Requirements About Us seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. Diversity, Equity, and Inclusion At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs. At seoClarity, employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.