This is a remote position that requires knowledge of the Payer or Provider landscape in the state of California. Assist with planning, directing, and implementing managed care objectives related to contract terms, reimbursement, negotiation, and key payer relationship management. Focus on significant payer relationships, negotiating various contract types across the organization's geographies and business lines. Gather and disseminate insight and strategic knowledge to and from relevant teams and departments across the enterprise. Secure favorable reimbursement and protect the interests of associated entities in contract negotiations. Strengthen relationships with significant payers. Guide critical payer negotiations and relationship management, impacting the organization's financial health and long-term strategic direction. Demonstrate expertise in contract dynamics and an understanding of payer landscapes. Effectively communicate complex insights to diverse stakeholders. Lead in the development of National Payer strategy, relationships, and contracts with assigned National Payers. Gather information and draft negotiation goal alignment with Division senior ministry leaders. Establish, build, and maintain positive, strategic interactions and relationships with assigned National Payer(s), employers, providers, and leaders across the ministry. Document ‘Lessons Learned’ sessions following each renewal with assigned National Payer. Engage in effective communication with internal stakeholders to ensure key contract terms and requirements are successfully implemented. Develop and execute communication plans related to payer relationships, negotiations, and organizational contractual obligations. Work with internal analytics teams to analyze and monitor financial aspects of existing managed care contracts. Gather feedback from ministry leaders on financial, revenue cycle, and operational issues related to contract renewals. Make independent decisions and/or exercise sound judgment based upon appropriate information and objectives.

• Analyze large volumes of online conversation to identify brand narratives, trends, risks, and inflection points • Translate platform outputs into clear, prioritized insights for non-technical audiences, including journalists and communications leaders • Add real-world and data-driven context to drive additional value • Produce weekly brand-forward intelligence that can be turned into blog posts, newsletter content, or press pitches • Contribute to ongoing newsletter and blog content grounded in PeakMetrics data • Own one in-depth, data-driven report per month designed to support lead generation • Support press efforts with data pulls, insight framing, and background context • Build, iterate, and refine queries and prompts to surface relevant conversations • Analyze patterns, narrative evolution, amplification dynamics, and audience behavior • Work confidently with the platform as well as hands-on data manipulation and prompt engineering for AI workflows • Assist with rapid-response analysis during brand moments, spikes in attention, or potential crises • Help surface early warning signals and narrative risks • Deliver timely, actionable insights under tight deadlines

Position Title:                    Associate, Direct Response Department:                       Development                           Key Relationships:                                             Reports to: Associate Director, Direct Response                                             Direct Reports: None Assignment Type:             Full time  Salary: $ 53,100 USD gross annually Benefits: Please refer to our Americares Careers page to see the benefits summary Location: Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA About Americares:   Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 80 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.  Americares Values:  We create global community, treating people as they want to be treated.    We respond effectively and responsibly, putting plans into practice.    We embed ethics and equity in our work and workplace.    We are better together; partnership is at our core.    We ask and listen, to create sustainable solutions for a healthier tomorrow.    We commit to quality, growing and improving to ensure individuals and communities thrive.  About the position: The Associate, Direct Response will be responsible for project management and administrative support of a complex multi-channel mass market fundraising program. This role helps ensure the program’s success by working with key internal and external stakeholders to keep the program on track by managing behind the scenes functions. Key Outcomes: In the first 90 days, the Associate will: - Learn and live the Americares values.  -Complete all required new hire onboarding trainings.  -Become familiar with and oversee internal and external systems and processes, including project management, financial workflows, and independently managing invoices in ERPx.  -Play a pivotal role in meeting organization by scheduling meetings, notetaking, and sending follow-up summaries with action items. In the first 6 months, the Associate will: -Independently manage the gift acknowledgment program, document processes/workflows -Serve as the team resource for procurement processes and procedures in relation to invoices. In the first year, the Associate will:  -Demonstrate proficient understanding of the Direct Response program and processes.  -Be the project management and budget expert.  -Make recommendations on how to continuously improve workflows.  Duties and Responsibilities: -Help with overall project management of program, including maintaining a cross-channel integrated calendar and coordinating campaign production schedules and tasks/deadlines in project management tool. -Oversee weekly acknowledgement sends, including preparing data and coordinating with the mail house vendor; conduct regular reviews and/or updates of copy, art, and processes. -Track, audit, and process expenses/invoices for team budget, making sure they are paid per the vendor’s requirements. -Own relevant internal and external meetings, including scheduling and attending meetings, taking notes, summarizing the meeting in a follow-up message with action items. -Gather program updates and content from internal colleagues to share with external vendors in a timely and organized fashion. -Review materials with a keen eye for detail – including but not limited to verifying production specs, proofreading copy for accuracy, checking photo releases and testing digital pieces for accuracy/functionality. -Actively model and contribute to Americares values, work culture and mission.  -Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.  -Other duties and responsibilities as assigned.  These competencies are required for the role: • 1-3 years of experience in an administrative support position within a non-profit organization. • Advanced organizational skills as evidenced by clear filing systems of relevant work documents, creation of schedules and project status reports, meeting deadlines and managing many competing priorities. • Demonstrated project management skills with the ability to manage multiple projects involving various stakeholders from beginning to end. • A demonstrated ability to learn new skills and industry best practices. • Exceptional written and oral communication skills. • Analytical thinker and problem solver. US work authorization is required for this role. These competencies would be great to have, but are not required: -Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English.  -Experience in direct response marketing. -Demonstrated experience using Asana or another project management tool. Additionally, our core competencies as an organization are: Ownership and results Communication  Problem solving Equity and inclusion Teamwork and conflict resolution Leadership Prioritization If you move forward at each stage in the process, the following steps are included in this role’s recruitment:  -Resume and written application questions  -Interview with People and Talent (videocall)  -Interview with direct supervisor for the role (videocall)  -Panel interview with the Direct Response team (videocall)  -Reference check  -Offer!  -Background check and onboarding  Americares complies with the EEOC: https://www.eeoc.gov/laws Americares is currently authorized to support remote work employees in the following locations: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA. Please note that we do not provide relocation assistance at this time. #LI-REMOTE Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process. If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at talentcenter@americares.org.

This role involves testing and auditing health care claims and configurations to ensure accurate provider reimbursement and benefit plan requirements. Responsible for the accurate and timely testing of configuration required for provider reimbursement, adjudication rules, and benefit plan requirements in Facets. Interpret requests and develop test plans, strategies, solutions, and file creation for efficient claim adjudication. Coordinate and deliver testing results to external provider groups for project implementations. Maintain detailed documentation related to work assignments to support audit processes, including test plans, test case scenarios, and detailed test scripts. Develop and execute queries to support testing of configuration, adjudication rules, and benefit plan designs; identify, track, and communicate configuration defects. Create claim reports related to work assignments for validation within Operations Claims. Collaborate with internal partners to understand configuration requirements for validating benefit plan designs. Investigate and resolve claim review inquiries from internal customers in a timely manner. Prepare detailed analyses and reports for internal customers when necessary; participate in root cause analysis meetings. Recommend and implement process improvements; support the development, improvement, and automation of testing and QC processes. Contribute to enhancing healthcare delivery and being the difference for the customer.