A pioneer in K–12 education, Amplify partners with educators to make learning rigorous and riveting for every student.
Renewals Specialist, Sales
Location
United States
Posted
4 days ago
Salary
$57K - $60K / year
Seniority
Mid Level
Job Description
Renewals Specialist, Sales
Amplify
Role Description The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers. This role is under the leadership of the Vice President of Revenue Generation and Renewals and Renewal Management. Essential Responsibilities: - Renewal Management & Execution - Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion. - Generate and refine renewal quotes with strong attention to detail. - Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention. - Execute high-volume renewal activities, including quoting, follow-up, and coordination. - Customer Engagement & Growth - Maintain professional communication with customers and internal stakeholders throughout the renewal process. - Identify and support cross-sell and upsell opportunities to drive account growth. - Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities. - Collaborate on and escalate service-related issues to ensure timely resolution. - Strategic Collaboration & Process Excellence - Partner with Account Executives and Customer Success teams on renewal strategy and account alignment. - Maintain accurate pipeline data in Salesforce to support visibility and forecasting. - Ensure renewal activities are properly documented for tracking and reporting. - Meet established workflow SLAs while delivering speed, accuracy, and quality. - Continuous Improvement & Development - Identify and recommend process improvements to increase efficiency and effectiveness. - Support strategic projects aligned with the Renewals team goals. - Pursue ongoing professional development, including product and market knowledge. - Contribute to team knowledge sharing and best practices. Qualifications - Minimum of 2+ years of experience in an educational technology or K-12 school environment. - Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success. - Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively. - Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment. - Ability to travel up to 10% for training and national sales meetings. Preferred Qualifications - Familiarity with EdTech products, subscription models, and/or the K–12 market landscape. - Demonstrated ability to manage high-volume workflows while maintaining accuracy and meeting deadlines. - Strong written and verbal communication skills, with the ability to work effectively across teams and respond to customer and internal requests in a timely manner.
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