• Deliver prompt, accurate, and friendly support to customers via chat. • Resolve inquiries efficiently while maintaining high service standards. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement of support processes and knowledge resources. • Respond to customer inquiries through live chat in a professional and courteous manner. • Identify customer needs and provide appropriate solutions or escalate when necessary. • Document interactions and maintain accurate records of customer communications. • Work closely with technical and product teams to stay informed about updates and troubleshoot issues. • Assist in creating and updating support documentation and FAQs. • Maintain a calm and positive attitude during high-volume periods.

• Help customers troubleshoot issues • Answer product questions • Guide merchants through best practices • Ensure every interaction leaves them with an exceptional experience • Work closely with Customer Success, Engineering, and Product teams to resolve issues quickly • Identify opportunities to improve both our product and support processes

Role Description This is a work-from-home customer service role in a structured contact center environment. - Handle health insurance questions from customers, health care providers, and beneficiaries via phone and email, including benefits, eligibility, and payments. - Listen carefully, empathize, and evaluate each situation to determine next steps. - Navigate multiple computer systems and resources to resolve questions. - Communicate in a courteous, personable, and professional way. Qualifications - Clear written and verbal communication. - Able to review in-depth info and reach logical conclusions. - Basic math skills (for payment-related questions). - Empathy and dependability. - Strong listening, organization, multitasking, and time management. - Ability to work in a changing environment. - Basic computer skills, including Microsoft Office. - Typing speed of 30+ words per minute. Requirements - Must have the ability to pass a pre-employment background check and drug screen. - High school diploma or equivalent. - 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers). - Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time. - Possible weekends (from October through March). - Reliable attendance and ability to follow a set schedule. Benefits - Full-time role with benefits. - Paid time off. - Training provided. - Leadership development program available. - Team environment with access to experienced coworkers. - Health & Wellness Benefits: - Medical and prescription coverage. - Dental and vision insurance. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - Financial Benefits: - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - Benefits to Make Your Life Easier: - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial, and estate planning (including wills).

Title: Customer Service Agent Location: Sheboygan, Wisconsin Department: Customer Service Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - 1 year of previous call center or office background experience required - 1 year of customer service or customer support experience - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding to build rapport - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening through multiple channels - Customer focus and adaptability to different personality types - Maintaining composure in challenging and complex situations - Ability to use technology effectively and productively independently - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour - Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance - Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F - Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days