Role Description Mercier Consultancy is offering an exciting opportunity for Spanish customer-focused professionals to join an international automotive customer service team in Greece. As a Spanish speaking Customer Service Representative, you will be the first point of contact for customers, providing high-quality support via phone, email, and chat. You will assist with vehicle-related inquiries, connected services, warranties, roadside assistance, after-sales support, and general customer questions while ensuring every interaction reflects excellence in customer care. Key Responsibilities - Provide exceptional Spanish customer support through phone, email, and live chat. - Assist customers with vehicle information, digital services, warranties, and after-sales inquiries. - Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. - Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions. - Accurately document customer interactions using CRM systems. - Meet quality, productivity, and customer satisfaction targets. - Build lasting customer relationships through professional and empathetic communication. Qualifications - Excellent Spanish & English communication and interpersonal skills. - A customer-first mindset with strong problem-solving abilities. - Interest in the automotive industry. - Comfortable working with multiple computer systems. - Ability to thrive in a fast-paced, international environment. - Previous customer service experience is an advantage but not required. - Fluency in the required language Italian and good English communication skills. Benefits - Fully Paid Relocation Package to help you settle into your new home. - Competitive Monthly Salary with excellent earning potential. - Monthly Performance Bonus to reward your achievements. - Fully Paid Training with ongoing professional development. - Comprehensive Health Insurance coverage. - Two Additional Salaries Paid Every Year. - Opportunities for Career Growth and Advancement. - Supportive International Work Environment. - And Many More Great Benefits...

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory, and customer relationships. • As a specialist, provides 2nd level technical support to other technicians. • Achieves expected productivity levels associated with assigned workload and level of experience. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Able to work under minimal supervision. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. • Demonstrates required digital competencies associated with assigned products and level assignment. • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. • Completes technical training on new equipment as assigned. • Conducts OJT for new and experienced technicians as required. • Conducts technical seminars as required. • Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. • A positive influence/champion within the team/organization. • Proactively seeks ways to improve things. • Assumes responsibilities of Field Technology Service Manager as required. • Effectively executes all required territory management and call handling procedures. • Works closely with sales partners to maximize equipment leads and upgrade opportunities. • Maintains and manages own parts inventory with a high degree of accuracy. • Adheres to territory back-up plans. • Completes all required administrative tasks in an accurate and timely manner. • Complies with all company policies. • Effectively handles the most difficult customer situations. • Acts as a communication link on unresolved technical problems/issues. • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. • Maintains productive, professional relationship with all company personnel. • Responsible for maintaining a "car stock" inventory. • Performs other duties as assigned.

• Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance • Reinforce performance expectations, service standards, and departmental goals set by management • Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios • Promote a positive, collaborative, and customer-focused team environment • Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency • Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries • Monitor customer interactions to ensure service quality, consistency, and adherence to standards • Identify opportunities to improve customer support processes and overall service efficiency

• Manage customer communications across multiple brands • Respond to customer enquiries and solve problems • Moderate our community and support member engagement • Work closely with founders and wider team • Review and approve member social events and chat groups • Ensure communities remain active and engaged • Maintain a safe and welcoming environment across digital platforms • Help manage customer service platforms like Zendesk and Intercom • Identify recurring customer issues and improve workflows • Handle sensitive situations with professionalism and discretion • Support members during major launches, events, and cruises