• Manage key Trust & Safety programs to reduce harmful experiences for our users. • Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. • Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. • Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

• Ansvara för leverantörsavtal och säkerställa att avtalsvillkor, milstolpar, betalningsplaner och leveranser följs upp. • Hantera kommersiella frågor kopplade till leverantörer, inklusive krav, påföljder och avtalsrelaterade processer. • Leda och dokumentera kommersiella förhandlingar med leverantörer. • Följa upp budget, kostnader och kommersiella resultat.

Role Description Essnova Solutions is seeking an experienced Senior Program Manager with extensive experience leading federal IT programs, enterprise technology initiatives, and complex government contracts. This individual will serve as the dedicated Account Manager and operational lead for Essnova's LBNL and NASA SEWP VI portfolios, overseeing technical delivery, staffing operations, PMO governance, customer relationships, financial performance, compliance, and contract execution. Key Responsibilities - Serve as the operational lead and Account Manager for the LBNL and NASA SEWP VI portfolios. - Oversee NASA SEWP VI task orders supporting Enterprise-wide IT/C/AV Service Solutions and Mission-Based Services. - Manage LBNL contract labor operations including staffing coordination, onboarding, pre-employment screening, timekeeping, invoice accuracy, and technical reporting. - Serve as the primary point of contact for Contracting Officers (CO/KO), Contracting Officer Representatives (COR), University Technical Representatives (UTRs), subcontractors, and executive stakeholders. - Lead multidisciplinary technical teams supporting cloud, cybersecurity, infrastructure, software development, enterprise applications, and emerging technologies. - Develop and maintain PMO artifacts including project charters, WBS, Integrated Master Schedules (IMS), risk registers, action item trackers, executive dashboards, staffing metrics, and performance reports. - Identify, assess, and mitigate program risks while ensuring projects remain within scope, budget, and schedule. - Manage budgets, labor allocations, subcontractors, resource planning, payroll coordination, billing accuracy, and financial forecasting. - Ensure compliance with FAR, NASA FAR Supplement (NFS), California Wage & Benefit Parity (SB 27), E-Verify, Supply Chain Risk Management (SCRM), contract-specific insurance requirements, and CMMI-SVC methodologies. - Manage contracts from award through closeout, including task order execution, modifications, deliverables, reporting, and customer satisfaction. - Prepare monthly status reports, quarterly program reviews, executive briefings, technical reports, meeting minutes, and performance dashboards. - Drive continuous process improvement through lessons learned, performance metrics, and operational efficiencies. Qualifications - U.S. Citizenship required. - Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field. - Active PMP certification (or equivalent) required. - Minimum 10 years supporting federal government contracts. - Minimum 5 years managing GWACs, IDIQs, BPA task orders, or large federal IT programs. - Strong knowledge of FAR and NASA FAR Supplement (NFS). - Experience managing Time & Materials, Labor Hour, and Fixed Price contracts. - Experience supporting enterprise IT environments including cloud, cybersecurity, infrastructure, software development, and data analytics. - Experience with PMO governance and CMMI-SVC processes. - Excellent communication, leadership, analytical, organizational, and problem-solving skills. - Ability to obtain and maintain a government security clearance. Preferred Qualifications - Experience supporting NASA SEWP VI or previous SEWP contract vehicles. - Experience supporting Lawrence Berkeley National Laboratory (LBNL) or another DOE National Laboratory. - Experience establishing or operating within a PMO. - Familiarity with Agile, Scrum, ITIL, or SAFe. - Existing Public Trust, Secret, or Top Secret clearance preferred. Benefits - Support mission-critical federal programs while helping grow a high-performing small business delivering innovative solutions across the federal marketplace. - Essnova Covers Employee Healthcare. - Dental, Vision. - 401k.

Title: Deputy Program Manager Location: Remote (United States) Department: Health/Federal Civilian Sector Job Description: About the role Concept Plus is seeking a Deputy Program Manager to support the Program Manager in leading the delivery of client services. This role helps ensure performance excellence across multiple task orders covering service areas such as help desk, network engineering, cybersecurity, unified communications, systems support, and enterprise architecture. The DPM plays a key role in daily operations, stakeholder coordination, quality control, and risk management. What you'll do - Assist the PM with overall BPA and task order management, ensuring compliance with contract requirements, PWS objectives, and DAU expectations. - Coordinate operational activities across geographically dispersed teams, including staffing, onboarding, scheduling, and workforce continuity. - Maintain situational awareness across all technical service areas; monitor SLAs, metrics, and quality control measures; identify performance gaps and drive corrective actions. - Support preparation of reports, briefings, deliverables, and communication to government stakeholders including CORs, COs, and WarU leadership. - Track risks, issues, dependencies, and changes; support development and execution of mitigation strategies. - Ensure adherence to security, telework, and operational policies; maintain awareness of facility access, hours of operation, and government operational constraints. - Serve as Acting Program Manager when required, representing the contract in meetings and coordinating time-sensitive decisions. - Foster a culture of customer service, responsiveness, and continuous improvement aligned with DAU’s mission and IT support environment. Required Qualifications - US Citizen - Ability to obtain and/or maintain a government clearance. - Experience supporting or managing federal IT service delivery, task order execution, or enterprise IT programs. - Solid understanding of IT support environments (help desk, infrastructure, cybersecurity, systems management, or similar). - Strong organizational, communication, leadership, and stakeholder-management skills. - Ability to manage multiple concurrent workstreams, priorities, and deadlines. - Proficiency in MS Office, Teams, SharePoint, and standard PM tools. Preferred Qualifications - Experience supporting firm-fixed-price and T&M task orders. - PMP, CAPM, ITIL, or equivalent certification. Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.